The CCS Companies Leading business process outsourcing company teams with Aspect to deliver a customer service approach to debt recovery.
Date: 4/17/2013
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Contact Center
This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market.
Date: 3/28/2013
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Contact Center
Bank Mega deployed Aspect Unified IP for their 100 collection agents to be able to reach their more than one million customers throughout Indonesia.
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Contact Center, Aspect Unified IP