Case Studies

     

Results 31 - 35 of about 46
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American Century Case Study

American Century Case Study

This case study details how American Century Investments implemented Aspect workforce management capabilities, and achieved strong ROI including improved service levels, and increased answer rates and average speed of answer.
Date: 9/19/2013       
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Bank of Communications China Case Study

Bank of Communications China Case Study

This Bank of Communications China case study provides detail around how the company is driving business impact with Aspect's unified solutions.
Date: 9/19/2013       
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British Gas - Aspect Unified IP Case Study

British Gas - Aspect Unified IP Case Study

This case study demonstrates how British Gas implemented a customer contact solution that supported call blending, outbound campaign management and natural language speech recognition to support company initiatives.
Date: 9/19/2013       
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HarborOne Case Study

HarborOne Case Study

This HarborOne case study discusses how the company has experienced significant cost savings by replacing its legacy data lines with SIP trunking, as well as with travel costs by using Microsoft Lync and Aspect video for web conferencing capabilities.
Date: 9/19/2013       
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HomeShop18 Case Study

HomeShop18 Case Study

This case study describes how the HomeShop 18 home shopping network increased sales and productivity with Aspect's Blended Interaction unified communications application for the contact center. ​
Date: 9/19/2013       
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Results 31 - 35 of about 46
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