This case study details how American Century Investments implemented Aspect workforce management capabilities, and achieved strong ROI including improved service levels, and increased answer rates and average speed of answer.
Date: 9/19/2013
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This Bank of Communications China case study provides detail around how the company is driving business impact with Aspect's unified solutions.
Date: 9/19/2013
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Contact Center
This case study demonstrates how British Gas implemented a customer contact solution that supported call blending, outbound campaign management and natural language speech recognition to support company initiatives.
Date: 9/19/2013
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Contact Center
This HarborOne case study discusses how the company has experienced significant cost savings by replacing its legacy data lines with SIP trunking, as well as with travel costs by using Microsoft Lync and Aspect video for web conferencing capabilities.
Date: 9/19/2013
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Contact Center
This case study describes how the HomeShop 18 home shopping network increased sales and productivity with Aspect's Blended Interaction unified communications application for the contact center.
Date: 9/19/2013
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Contact Center