Case Studies

Hoist Finance

Learn how Hoist Finance, a multi-national financial service company, is taking steps to create a future-proof contact center infrastructure with a modern, user-friendly, highly productive work environment for agents and customer-centric omni-channel inbound and outbound communications and digital self-services.

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Ring

Ring, a global home security company owned by Amazon, is committed to offering smart security that’s accessible to everyone. See how the depolyment of  the Aspect Via WFM cloud solution has driven significant operational improvements, keeping agents engaged and productive and greatly simplifying the software update process.

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The General

Based in Nashville, The General offers auto insurance for drivers who have less than perfect credit or driving history. Learn how Aspect® CXP™ has helped The General create a sophisticated, streamlined and efficient Interactive Voice Response (IVR) experience for their customers.

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NorthShore University HealthSystem Case Study

NorthShore University HealthSystem Case Study

This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market.
Date: 3/28/2013       
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Contact Center

 

Bank Mega Case Study

Bank Mega Case Study

Bank Mega deployed Aspect Unified IP for their 100 collection agents to be able to reach their more than one million customers throughout Indonesia.

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Contact Center, Aspect Unified IP
Results 31 - 32 of about 32
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