Case Studies

     

Results 26 - 30 of about 31
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PingAn Case Study

PingAn Case Study

This Ping An case study provides specific details on how the Chinese insurance company has seen significant improvement in telesales productivity as well as an increase in sales with Aspect Unified IP.
Date: 9/24/2013       
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Contact Center, Aspect Quality Management

 

Red Roof Inns Case Study

Red Roof Inns Case Study

A leader in the economy lodging industry, serving millions of guests each year, finds agent empowerment key to customer satisfaction.
Date: 9/10/2013       
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Contact Center, Aspect Workforce Management

 

Greater Cincinnati Water Works Case Study

Greater Cincinnati Water Works Case Study

Oldest municipally owned and operated water utility in the state of Ohio discovers Aspect’s unified platform to be an efficient engine for the utility’s service bureau business expansion.
Date: 7/2/2013       
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Contact Center

 

The CCS Companies Case Study

The CCS Companies Case Study

The CCS Companies Leading business process outsourcing company teams with Aspect to deliver a customer service approach to debt recovery.
Date: 4/17/2013       
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Contact Center

 

NorthShore University HealthSystem Case Study

NorthShore University HealthSystem Case Study

This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market.
Date: 3/28/2013       
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Contact Center

Results 26 - 30 of about 31
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