Case Studies

     

Results 21 - 25 of about 96
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Edwardian Group London Case Study

Edwardian Group London Case Study

Find out how Aspect Software helped the Edwardian Group London deliver a customer communication infrastructure for the future to deliver the luxury experiences their customers expect.
Date: 8/4/2015       
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Customer Service, Quality Monitoring and Management, Workforce Management, All Case Studies

 

Idaho Lottery Case Study

Idaho Lottery Case Study

The Idaho Lottery deployed Aspect’s industry-leading self-service technology to handle their current traffic and enable them to increase their promotions.
Date: 7/16/2015       
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Government, Self Service Voice Portal / IVR, All Case Studies

 

RCN Case Study

RCN Case Study

RCN embraces new agent-centric culture of the company and focus on the customer experience with the insights from Aspect WFO.
Date: 5/28/2015       
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Customer Service, Telecommunications, Performance Management, Quality Monitoring and Management, All Case Studies

 

Helm Bank Case Study

Helm Bank Case Study

Fast-growing IT consulting company finds Aspect IVR Cloud to be key in maintaining around the clock support for clients.
Date: 5/4/2015       
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Customer Service, Financial Services, All Case Studies

 

TeleTech Case Study

TeleTech Case Study

Leading provider of customer experience, engagement and growth solutions embraces the mobile enhancements and user interface of Aspect WFO.
Date: 5/1/2015       
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Customer Service, Business Outsourcer, Back Office Optimization, Workforce Management, All Case Studies

Results 21 - 25 of about 96
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