Case Studies

     

Results 21 - 25 of about 46
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Expert Logistics Case Study

Expert Logistics Case Study

Find out how Expert Logistics have used Aspect Proactive Engagement Suite to streamline its customer communication, reducing failed deliveries, informing customers before they need to call the contact centre, and maintaining the high standard of reviews that the company is used to.
Date: 8/15/2014       
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One to One Contacts Case Study

One to One Contacts Case Study

OTO has been a customer of Aspect Software for more than 10 years and is convinced by the quality of products and reliability shown to their customers. OTO selected Aspect Unified IP and Aspect’s browser-based application and IVR scripting design solutions to successfully support the centralization of OTO’s scattered processes.
Date: 7/7/2014       
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Northumbrian Water Case Study

Northumbrian Water Case Study

Find out how Northumbrian Water Case have used Aspect Proactive Engagement Suite to their achievement as join second highest scoring water and sewerage company for Ofwat’s Consumer Experience Survey in the UK.
Date: 5/2/2014       
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Anglian Water Case Study

Anglian Water Case Study

This Anglian Water case study details how Aspect implemented Aspect Proactive Engagement Suite to provide proactive notifications and improve operational efficiency for England’s largest water company.
Date: 4/29/2014       
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Turning the Potential of Unified Communications into Results in the Contact Center

Turning the Potential of Unified Communications into Results in the Contact Center

This Aspect case study provides detail on how Seamless Customer Service helps Aspect Technical Services achieve measurable improvements in customer satisfaction.​
Date: 9/25/2013       
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Results 21 - 25 of about 46
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