Fast-growing IT consulting company finds Aspect IVR Cloud to be key in maintaining around the clock support for clients.
Date: 1/22/2015
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Find out how dlc have used Aspect Proactive Engagement Suite to improve overall agent productivity by successfully creating a blended environment. dlc has found Aspect PES to be really reliable and, in the six years that the company has been using the software, there has been no loss of service.
Date: 8/15/2014
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Find out how Expert Logistics have used Aspect Proactive Engagement Suite to streamline its customer communication, reducing failed deliveries, informing customers before they need to call the contact centre, and maintaining the high standard of reviews that the company is used to.
Date: 8/15/2014
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OTO has been a customer of Aspect Software for more than 10 years and is convinced by the quality of products and reliability shown to their customers. OTO selected Aspect Unified IP and Aspect’s browser-based application and IVR scripting design solutions to successfully support the centralization of OTO’s scattered processes.
Date: 7/7/2014
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Find out how Northumbrian Water Case have used Aspect Proactive Engagement Suite to their achievement as join second highest scoring water and sewerage company for Ofwat’s Consumer Experience Survey in the UK.
Date: 5/2/2014
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