Find out how Expert Logistics have used Aspect Proactive Engagement Suite to streamline its customer communication, reducing failed deliveries, informing customers before they need to call the contact centre, and maintaining the high standard of reviews that the company is used to.
Date: 8/15/2014
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OTO has been a customer of Aspect Software for more than 10 years and is convinced by the quality of products and reliability shown to their customers. OTO selected Aspect Unified IP and Aspect’s browser-based application and IVR scripting design solutions to successfully support the centralization of OTO’s scattered processes.
Date: 7/7/2014
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Find out how Northumbrian Water Case have used Aspect Proactive Engagement Suite to their achievement as join second highest scoring water and sewerage company for Ofwat’s Consumer Experience Survey in the UK.
Date: 5/2/2014
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This Anglian Water case study details how Aspect implemented Aspect Proactive Engagement Suite to provide proactive notifications and improve operational efficiency for England’s largest water company.
Date: 4/29/2014
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In this case study, learn how Telexpress, one of the leading contact centre outsourcing service providers in greater China, delivers state-of-the-art contact centre services to their clients.
Date: 9/25/2013
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