Case Studies

     

Results 16 - 20 of about 95
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Radio Systems Corporation Case Study

Radio Systems Corporation Case Study

Radio Systems Corporation deployed Aspect’s full-featured contact center solution with an integrated suite of workforce optimization technology and experienced service level increases, reduction in abandon rate and increased average speed of answer.
Date: 4/5/2016       
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Customer Service, Multichannel Contact: Email, Chat, IM, SMS, Retail, Performance Management, Quality Monitoring and Management, All Case Studies

 

Melco Embroidery

Melco Embroidery

Melco Embroidery has seen a dramatic decrease in their average hold time due to Aspect integrating Zipwire with Melco’s ERP system.
Date: 2/22/2016       
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Customer Service, Aspect Zipwire, Manufacturing, All Case Studies

 

Lead Generation Professional Services Company Case Study

Lead Generation Professional Services Company Case Study

Company sees 40% more sales appointments confirmed after implementing Aspect Zipwire.
Date: 12/14/2015       
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Customer Service, Telesales, Business Outsourcer, Self Service Voice Portal / IVR, All Case Studies

 

Pharos Innovations Case Study

Pharos Innovations Case Study

Pharos helps healthcare organizations deliver the best possible outcomes for patients using Aspect CXP for self-service health reporting and communication.
Date: 9/29/2015       
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Healthcare, Healthcare Payers, Healthcare Providers, Self Service Voice Portal / IVR, All Case Studies

 

Edwardian Group London Case Study

Edwardian Group London Case Study

Find out how Aspect Software helped the Edwardian Group London deliver a customer communication infrastructure for the future to deliver the luxury experiences their customers expect.
Date: 8/4/2015       
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Customer Service, Quality Monitoring and Management, Workforce Management, All Case Studies

Results 16 - 20 of about 95
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