Case Studies

     

Results 11 - 15 of about 46
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City of Mesa

City of Mesa

The City of Mesa, Arizona standardizes on Aspect Unified IP, offers citizens more robust interaction options.
Date: 4/14/2016       
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Contact Center

 

Radio Systems Corporation Case Study

Radio Systems Corporation Case Study

Radio Systems Corporation deployed Aspect’s full-featured contact center solution with an integrated suite of workforce optimization technology and experienced service level increases, reduction in abandon rate and increased average speed of answer.
Date: 4/5/2016       
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Contact Center, Aspect Performance Management, Aspect Quality Management

 

Melco Embroidery

Melco Embroidery

Melco Embroidery has seen a dramatic decrease in their average hold time due to Aspect integrating Zipwire with Melco’s ERP system.
Date: 2/22/2016       
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Contact Center

 

Lead Generation Professional Services Company Case Study

Lead Generation Professional Services Company Case Study

Company sees 40% more sales appointments confirmed after implementing Aspect Zipwire.
Date: 12/14/2015       
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Contact Center

 

Pharos Innovations Case Study

Pharos Innovations Case Study

Pharos helps healthcare organizations deliver the best possible outcomes for patients using Aspect CXP for self-service health reporting and communication.
Date: 9/29/2015       
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Contact Center

Results 11 - 15 of about 46
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