Case Studies

     

Results 11 - 15 of about 95
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Asurion Case Study

Asurion Case Study

Global insurance leader increases agent engagement through mobile communications with Aspect Inform and Aspect Workforce Management.
Date: 12/12/2016       
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Customer Service, Insurance, Workforce Management, All Case Studies

 

VIPDesk Case Study

VIPDesk Case Study

Provider of U.S.-based customer service for luxury brands delivers omni-channel support through the Aspect Cloud.
Date: 6/30/2016       
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Customer Service, Business Outsourcer, Other, All Case Studies

 

ResourceOne Case Study

ResourceOne Case Study

Direct marketing company pivots to the cloud for more agile customer service and to pursue new business opportunities.
Date: 5/26/2016       
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Customer Service, Multichannel Contact: Email, Chat, IM, SMS, Business Outsourcer, All Case Studies

 

Stefanini Case Study

Stefanini Case Study

IT services provider upgrades to Aspect Unified IP to deliver multichannel help desk services to customers on four continents.
Date: 5/20/2016       
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Customer Service, Multichannel Contact: Email, Chat, IM, SMS, Business Outsourcer, All Case Studies

 

City of Mesa

City of Mesa

The City of Mesa, Arizona standardizes on Aspect Unified IP, offers citizens more robust interaction options.
Date: 4/14/2016       
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Customer Service, Multichannel Contact: Email, Chat, IM, SMS, Government, Self Service Voice Portal / IVR, All Case Studies

Results 11 - 15 of about 95
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