Case Studies

     

Results 76 - 80 of about 84
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NorthShore University HealthSystem Case Study

NorthShore University HealthSystem Case Study

This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market.
Date: 3/28/2013       
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Inbound Automatic Call Distribution (ACD), Healthcare, Healthcare Providers, All Case Studies

 

NorthShore University HealthSystem Aspect Healthcare Case Study

NorthShore University HealthSystem Aspect Healthcare Case Study

This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market.
Date: 3/28/2013       
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Inbound Automatic Call Distribution (ACD), Healthcare, Healthcare Providers, All Case Studies

 

Homeward Residential Case Study

Homeward Residential Case Study

Mortgage company Homeward Residential resolved the challenges of disparate call centre systems, significantly reducing costs, improving productivity and increasing forecasting accuracy with Aspect’s unified platform.
Date: 3/26/2013       
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Customer Service, Inbound Automatic Call Distribution (ACD), Predictive Dialer, Financial Services, Mortgage Lending, Workforce Management, All Case Studies

 

Illinois Casualty Insurance CXP

Illinois Casualty Insurance CXP

This case study shows how Illinois Casualty Insurance improved the customer experience, simplified application development, made application updates faster and reduced costs and strain on IT resources with Aspect CXP Pro.
Date: 3/30/2012       
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Customer Service, Insurance, Self Service Voice Portal / IVR, All Case Studies

 

George Warren Brown School Case Study

George Warren Brown School Case Study

This case study describes how the George Warren Brown School deployed Microsoft Dynamics CRM, customized the solution and gained the flexibility and ease-of-use that they needed to establish a central source of constituent information and ensure adoption.​
Date: 11/30/2011       
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Customer Service, Education, CRM, Social and Collaboration, All Case Studies

Results 76 - 80 of about 84
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