Case Studies

     

Results 76 - 80 of about 94
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NorthShore University HealthSystem Aspect Healthcare Case Study

NorthShore University HealthSystem Aspect Healthcare Case Study

This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market.
Date: 3/28/2013       
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Inbound Automatic Call Distribution (ACD), Healthcare, Healthcare Providers, All Case Studies

 

Homeward Residential Case Study

Homeward Residential Case Study

Mortgage company Homeward Residential resolved the challenges of disparate call centre systems, significantly reducing costs, improving productivity and increasing forecasting accuracy with Aspect’s unified platform.
Date: 3/26/2013       
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Customer Service, Inbound Automatic Call Distribution (ACD), Predictive Dialer, Financial Services, Mortgage Lending, Workforce Management, All Case Studies

 

Cincinnati Bell

Cincinnati Bell

This case study shows how Cincinnati Bell simplified application development and improved the customer experience with Aspect CXP Pro.
Date: 3/30/2012       
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Customer Service, Telecommunications, Self Service Voice Portal / IVR, All Case Studies

 

Enterprise Professional Services CXP

Enterprise Professional Services CXP

This case study shows how an enterprise professional services company improved the customer experience and reduced the strain on their IT resources with Aspect CXP Pro.
Date: 3/30/2012       
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Customer Service, Business Outsourcer, Self Service Voice Portal / IVR, All Case Studies

 

Global 500 Professional Services Company

Global 500 Professional Services Company

This case study shows how a large global professional services company improved their customer experience and eased the application development process with Aspect CXP Pro.
Date: 3/30/2012       
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Customer Service, Business Outsourcer, Self Service Voice Portal / IVR, All Case Studies

Results 76 - 80 of about 94
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