Case Studies

     

Results 76 - 80 of about 96
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LifePlans Case Study

LifePlans Case Study

LifePlans, a health and long-term care risk management company, improved customer care by creating a more efficient workflow for a better agent-customer experience with the help of Microsoft Dynamics CRM for Aspect Unified IP.
Date: 3/28/2013       
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Customer Service, Healthcare Payers, Insurance, CRM, Social and Collaboration, Unified Communication, Performance Improvement, All Case Studies

 

NorthShore University HealthSystem Case Study

NorthShore University HealthSystem Case Study

This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market.
Date: 3/28/2013       
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Inbound Automatic Call Distribution (ACD), Healthcare, Healthcare Providers, All Case Studies

 

NorthShore University HealthSystem Aspect Healthcare Case Study

NorthShore University HealthSystem Aspect Healthcare Case Study

This case study provides an overview of how Aspect Unified IP and workforce management capabilities helped the company's contact center provide exceptional patient care, and created a competitive differentiator in a tough market.
Date: 3/28/2013       
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Inbound Automatic Call Distribution (ACD), Healthcare, Healthcare Providers, All Case Studies

 

Homeward Residential Case Study

Homeward Residential Case Study

Mortgage company Homeward Residential resolved the challenges of disparate call centre systems, significantly reducing costs, improving productivity and increasing forecasting accuracy with Aspect’s unified platform.
Date: 3/26/2013       
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Customer Service, Inbound Automatic Call Distribution (ACD), Predictive Dialer, Financial Services, Mortgage Lending, Workforce Management, All Case Studies

 

Cincinnati Bell

Cincinnati Bell

This case study shows how Cincinnati Bell simplified application development and improved the customer experience with Aspect CXP Pro.
Date: 3/30/2012       
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Customer Service, Telecommunications, Self Service Voice Portal / IVR, All Case Studies

Results 76 - 80 of about 96
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