Case Studies

     

Results 76 - 80 of about 93
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Homeward Residential Case Study

Homeward Residential Case Study

Mortgage company Homeward Residential resolved the challenges of disparate call centre systems, significantly reducing costs, improving productivity and increasing forecasting accuracy with Aspect’s unified platform.
Date: 3/26/2013       
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Customer Service, Inbound Automatic Call Distribution (ACD), Predictive Dialer, Financial Services, Mortgage Lending, Workforce Management, All Case Studies

 

Cincinnati Bell

Cincinnati Bell

This case study shows how Cincinnati Bell simplified application development and improved the customer experience with Aspect CXP Pro.
Date: 3/30/2012       
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Customer Service, Telecommunications, Self Service Voice Portal / IVR, All Case Studies

 

Enterprise Professional Services CXP

Enterprise Professional Services CXP

This case study shows how an enterprise professional services company improved the customer experience and reduced the strain on their IT resources with Aspect CXP Pro.
Date: 3/30/2012       
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Customer Service, Business Outsourcer, Self Service Voice Portal / IVR, All Case Studies

 

Global 500 Professional Services Company

Global 500 Professional Services Company

This case study shows how a large global professional services company improved their customer experience and eased the application development process with Aspect CXP Pro.
Date: 3/30/2012       
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Customer Service, Business Outsourcer, Self Service Voice Portal / IVR, All Case Studies

 

Large Enterprise Automotive and Transport

Large Enterprise Automotive and Transport

This case study shows how a large enterprise automotive and transport company simplified application development and integration, and reduce costs with Aspect Prophecy.
Date: 3/30/2012       
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Customer Service, Manufacturing, Self Service Voice Portal / IVR, All Case Studies

Results 76 - 80 of about 93
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