Case Studies

     

Results 71 - 75 of about 95
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Cellular One Case Study

Cellular One Case Study

This Cellular One case study demonstrates how the wireless carrier is able to take their customer experience to the next level with Aspect Unified IP and sustain customer loyalty and increase satisfaction.
Date: 4/22/2013       
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Customer Service, Inbound Automatic Call Distribution (ACD), Self Service Voice Portal / IVR, Quality Monitoring and Management, All Case Studies

 

The CCS Companies Case Study

The CCS Companies Case Study

The CCS Companies Leading business process outsourcing company teams with Aspect to deliver a customer service approach to debt recovery.
Date: 4/17/2013       
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Inbound Automatic Call Distribution (ACD), Unified Contact Center Software Platform, Predictive Dialer, Business Outsourcer, All Case Studies

 

AmBank Group Case Study

AmBank Group Case Study

This AmBank case study demonstrates how the company leveraged unified communications to reduce costs and improve contact center manageability.
Date: 4/16/2013       
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Unified Contact Center Software Platform, Financial Services, Workforce Management, All Case Studies

 

LifePlans Aspect Healthcare Case Study

LifePlans Aspect Healthcare Case Study

LifePlans, a health and long-term care risk management company, improved customer care by creating a more efficient workflow for a better agent-customer experience with the help of Microsoft Dynamics CRM for Aspect Unified IP.
Date: 3/28/2013       
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Customer Service, Healthcare, Healthcare Payers, Healthcare Providers, CRM, Social and Collaboration, Unified Communication, Performance Improvement, All Case Studies

 

LifePlans Case Study

LifePlans Case Study

LifePlans, a health and long-term care risk management company, improved customer care by creating a more efficient workflow for a better agent-customer experience with the help of Microsoft Dynamics CRM for Aspect Unified IP.
Date: 3/28/2013       
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Customer Service, Healthcare Payers, Insurance, CRM, Social and Collaboration, Unified Communication, Performance Improvement, All Case Studies

Results 71 - 75 of about 95
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