Case Studies

     

Results 66 - 70 of about 92
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Wellmont Health System Case Study

Wellmont Health System Case Study

​This Wellmont Health System case study highlights how Aspect implemented a Microsoft SharePoint-based portal, providing a framework that delivered increased patient safety and care, and provider satisfaction.
Date: 6/10/2013       
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Healthcare, Healthcare Providers, Business Intelligence, Custom Development, Social and Collaboration, Performance Improvement, All Case Studies

 

Nebraska Department of Education Case Study

Nebraska Department of Education Case Study

This Nebraska Department of Education case study details how Aspect created a website, including a web-based reporting system, to provide an online assessment solution for over 1,200 schools that saves time, labor and costs, and meets federal mandates.
Date: 5/11/2013       
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Education, Government, Business Intelligence, Performance Improvement, All Case Studies

 

Cellular One Case Study

Cellular One Case Study

This Cellular One case study demonstrates how the wireless carrier is able to take their customer experience to the next level with Aspect Unified IP and sustain customer loyalty and increase satisfaction.
Date: 4/22/2013       
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Customer Service, Inbound Automatic Call Distribution (ACD), Self Service Voice Portal / IVR, Quality Monitoring and Management, All Case Studies

 

The CCS Companies Case Study

The CCS Companies Case Study

The CCS Companies Leading business process outsourcing company teams with Aspect to deliver a customer service approach to debt recovery.
Date: 4/17/2013       
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Inbound Automatic Call Distribution (ACD), Unified Contact Center Software Platform, Predictive Dialer, Business Outsourcer, All Case Studies

 

AmBank Group Case Study

AmBank Group Case Study

This AmBank case study demonstrates how the company leveraged unified communications to reduce costs and improve contact center manageability.
Date: 4/16/2013       
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Unified Contact Center Software Platform, Financial Services, Workforce Management, All Case Studies

Results 66 - 70 of about 92
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