Case Studies

     

Results 61 - 65 of about 96
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Asian Paints Case Study

Asian Paints Case Study

Asian Paints improves customer interactions, loyalty, and organizational productivity with unified solution from Aspect.
Date: 8/20/2013       
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Customer Service, Inbound Automatic Call Distribution (ACD), Multichannel Contact: Email, Chat, IM, SMS, Retail, All Case Studies

 

IndusInd Bank Case Study

IndusInd Bank Case Study

India’s banking major leverages Aspect’s unified contact center platform to facilitate its strategic business objectives.
Date: 7/19/2013       
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Financial Services, Mortgage Lending, Retail Banking, All Case Studies

 

Bayer Business Services Case Study

Bayer Business Services Case Study

This Bayer case study provides detail on how the company increased cost savings, enhanced flexibility and improved high availability on a unified platform with Aspect Unified IP.
Date: 7/3/2013       
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Healthcare, All Case Studies

 

Transcom Case Study

Transcom Case Study

​This Transcom case study presents the highlights of how Aspect workforce management capabilities helped a leading customer contact outsourcer address planning, forecasting, and scheduling challenges for 20,000 agents and back-office employees.
Date: 7/3/2013       
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Collections, Customer Service, Telesales, Business Outsourcer, Other, Workforce Management, All Case Studies

 

Greater Cincinnati Water Works Case Study

Greater Cincinnati Water Works Case Study

Oldest municipally owned and operated water utility in the state of Ohio discovers Aspect’s unified platform to be an efficient engine for the utility’s service bureau business expansion.
Date: 7/2/2013       
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Inbound Automatic Call Distribution (ACD), Utilities, All Case Studies

Results 61 - 65 of about 96
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