Case Studies

     

Results 56 - 60 of about 96
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DISH Network Case Study

DISH Network Case Study

This DISH Network case study provides detail on how the company has experienced real business results with Aspect's workforce optimization solutions.
Date: 9/19/2013       
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Other, Workforce Management, All Case Studies

 

HarborOne Case Study

HarborOne Case Study

This HarborOne case study discusses how the company has experienced significant cost savings by replacing its legacy data lines with SIP trunking, as well as with travel costs by using Microsoft Lync and Aspect video for web conferencing capabilities.
Date: 9/19/2013       
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Customer Service, Telesales, Financial Services, Mortgage Lending, Retail Banking, Social and Collaboration, Unified Communication, All Case Studies

 

Hilton Reservations Worldwide Case Study

Hilton Reservations Worldwide Case Study

This Hilton case study provides detail on how Aspect's workforce management solutions helped enable Hilton Worldwide Reservations to accurately plan, manage and optimize staffing resources.
Date: 9/19/2013       
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Travel and Hospitality, Workforce Management, All Case Studies

 

HomeShop18 Case Study

HomeShop18 Case Study

This case study describes how the HomeShop 18 home shopping network increased sales and productivity with Aspect's Blended Interaction unified communications application for the contact center. ​
Date: 9/19/2013       
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Inbound Automatic Call Distribution (ACD), Unified Contact Center Software Platform, Retail, All Case Studies

 

Red Roof Inns Case Study

Red Roof Inns Case Study

A leader in the economy lodging industry, serving millions of guests each year, finds agent empowerment key to customer satisfaction.
Date: 9/10/2013       
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Customer Service, Unified Contact Center Software Platform, Travel and Hospitality, Other, Unified Communication, Workforce Management, All Case Studies

Results 56 - 60 of about 96
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