Case Studies

     

Results 46 - 50 of about 94
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Newport City Homes Case Study

Newport City Homes Case Study

This Newport City Homes case study discusses how the company achieved greater customer experiences and enabled agents to leverage knowledge throughout the business via Presence with Aspect Unified IP and Microsoft Lync.
Date: 9/23/2013       
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Customer Service, Unified Contact Center Software Platform, Business Outsourcer, All Case Studies

 

Alaska Airlines Case Study

Alaska Airlines Case Study

This Alaska Airlines case study discusses how the company used Aspect's workforce management and an at-home agent program to improve productivity and customer service.
Date: 9/19/2013       
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Transportation, Workforce Management, All Case Studies

 

American Century Case Study

American Century Case Study

This case study details how American Century Investments implemented Aspect workforce management capabilities, and achieved strong ROI including improved service levels, and increased answer rates and average speed of answer.
Date: 9/19/2013       
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Brokerage, Financial Services, Workforce Management, All Case Studies

 

Bank of Communications China Case Study

Bank of Communications China Case Study

This Bank of Communications China case study provides detail around how the company is driving business impact with Aspect's unified solutions.
Date: 9/19/2013       
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Financial Services, Mortgage Lending, Retail, All Case Studies

 

British Gas - Aspect Unified IP Case Study

British Gas - Aspect Unified IP Case Study

This case study demonstrates how British Gas implemented a customer contact solution that supported call blending, outbound campaign management and natural language speech recognition to support company initiatives.
Date: 9/19/2013       
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Customer Service, Predictive Dialer, Utilities, All Case Studies

Results 46 - 50 of about 94
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