Case Studies

     

Results 46 - 50 of about 93
< Prev        Next >
 

 

Alaska Airlines Case Study

Alaska Airlines Case Study

This Alaska Airlines case study discusses how the company used Aspect's workforce management and an at-home agent program to improve productivity and customer service.
Date: 9/19/2013       
View Case Study >

 

Transportation, Workforce Management, All Case Studies

 

American Century Case Study

American Century Case Study

This case study details how American Century Investments implemented Aspect workforce management capabilities, and achieved strong ROI including improved service levels, and increased answer rates and average speed of answer.
Date: 9/19/2013       
View Case Study >

 

Brokerage, Financial Services, Workforce Management, All Case Studies

 

Bank of Communications China Case Study

Bank of Communications China Case Study

This Bank of Communications China case study provides detail around how the company is driving business impact with Aspect's unified solutions.
Date: 9/19/2013       
View Case Study >

 

Financial Services, Mortgage Lending, Retail, All Case Studies

 

British Gas - Aspect Unified IP Case Study

British Gas - Aspect Unified IP Case Study

This case study demonstrates how British Gas implemented a customer contact solution that supported call blending, outbound campaign management and natural language speech recognition to support company initiatives.
Date: 9/19/2013       
View Case Study >

 

Customer Service, Predictive Dialer, Utilities, All Case Studies

 

British Gas Services Case Study

British Gas Services Case Study

This British Gas Services case study summarizes how Aspect workforce optimisation capabilities helped the utility build an integrated resource strategy, leading to more efficient workforce planning, better employee schedule adherence and reduced costs.
Date: 9/19/2013       
View Case Study >

 

Utilities, Workforce Management, All Case Studies

Results 46 - 50 of about 93
< Prev        Next >