Case Studies

     

Results 46 - 50 of about 95
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Legis Colombia Case Study

Legis Colombia Case Study

This Legis Colombia case study provides detail on how Aspect Unified IP enabled this legal document provider to offer new outsourced services.
Date: 9/23/2013       
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Aspect Unified IP, Other, All Case Studies

 

MobileOne Ltd. Case Study

MobileOne Ltd. Case Study

This MobileOne Ltd case study provides detail on how this telecommunications provider boosted agent productivity with Aspect's workforce management capabilities.
Date: 9/23/2013       
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Cellular Communications, All Case Studies

 

Newport City Homes Case Study

Newport City Homes Case Study

This Newport City Homes case study discusses how the company achieved greater customer experiences and enabled agents to leverage knowledge throughout the business via Presence with Aspect Unified IP and Microsoft Lync.
Date: 9/23/2013       
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Customer Service, Unified Contact Center Software Platform, Business Outsourcer, All Case Studies

 

Alaska Airlines Case Study

Alaska Airlines Case Study

This Alaska Airlines case study discusses how the company used Aspect's workforce management and an at-home agent program to improve productivity and customer service.
Date: 9/19/2013       
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Transportation, Workforce Management, All Case Studies

 

American Century Case Study

American Century Case Study

This case study details how American Century Investments implemented Aspect workforce management capabilities, and achieved strong ROI including improved service levels, and increased answer rates and average speed of answer.
Date: 9/19/2013       
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Brokerage, Financial Services, Workforce Management, All Case Studies

Results 46 - 50 of about 95
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