Case Studies

     

Results 26 - 30 of about 34
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Anglian Water Case Study

Anglian Water Case Study

This Anglian Water case study details how Aspect implemented Aspect Proactive Engagement Suite to provide proactive notifications and improve operational efficiency for England’s largest water company.
Date: 4/29/2014       
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Contact Center

 

CVS Pharmacy Case Study

CVS Pharmacy Case Study

America’s leading retail pharmacy increases productivity and efficiency in the contact center with Aspect Unified IP and Workforce Optimization.
Date: 12/18/2013       
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Contact Center, Aspect Unified IP, Workforce Optimization, Aspect Performance Management, Aspect Quality Management, Aspect Workforce Management

 

Telexpress Corporation Case Study

Telexpress Corporation Case Study

In this case study, learn how Telexpress, one of the leading contact centre outsourcing service providers in greater China, delivers state-of-the-art contact centre services to their clients.
Date: 9/25/2013       
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Contact Center

 

PingAn Case Study

PingAn Case Study

This Ping An case study provides specific details on how the Chinese insurance company has seen significant improvement in telesales productivity as well as an increase in sales with Aspect Unified IP.
Date: 9/24/2013       
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Contact Center, Aspect Quality Management

 

Red Roof Inns Case Study

Red Roof Inns Case Study

A leader in the economy lodging industry, serving millions of guests each year, finds agent empowerment key to customer satisfaction.
Date: 9/10/2013       
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Contact Center, Aspect Workforce Management

Results 26 - 30 of about 34
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