This Anglian Water case study details how Aspect implemented Aspect Proactive Engagement Suite to provide proactive notifications and improve operational efficiency for England’s largest water company.
Date: 4/29/2014
View Case Study >
Contact Center
America’s leading retail pharmacy increases productivity and efficiency in the contact center with Aspect Unified IP and Workforce Optimization.
Date: 12/18/2013
View Case Study >
Contact Center, Aspect Unified IP, Workforce Optimization, Aspect Performance Management, Aspect Quality Management, Aspect Workforce Management
In this case study, learn how Telexpress, one of the leading contact centre outsourcing service providers in greater China, delivers state-of-the-art contact centre services to their clients.
Date: 9/25/2013
View Case Study >
Contact Center
This Ping An case study provides specific details on how the Chinese insurance company has seen significant improvement in telesales productivity as well as an increase in sales with Aspect Unified IP.
Date: 9/24/2013
View Case Study >
Contact Center, Aspect Quality Management
A leader in the economy lodging industry, serving millions of guests each year, finds agent empowerment key to customer satisfaction.
Date: 9/10/2013
View Case Study >
Contact Center, Aspect Workforce Management