Case Studies

     

Results 1 - 5 of about 89
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Intuit Case Study

Intuit Case Study

Learn how Intuit improved their agent and customer experience through Aspect Workforce Management (WFM).
Date: 4/16/2018       
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Customer Service, Financial Services, Call Center Analytics, Performance Management, Workforce Management, Workforce Management and Planning, All Case Studies

 

The General Case Study

The General Case Study

Learn how The General was able to improve their customer service by implementing self-service capabilities through Aspect CXP.
Date: 8/15/2017       
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Multichannel Contact: Email, Chat, IM, SMS, Aspect Customer Experience Platform (CXP), Insurance, Aspect Customer Experience Platform (CXP), Self Service Voice Portal / IVR, All Case Studies

 

Complete Nutrition, Franchisee Collaboration Solution Case Study

Complete Nutrition, Franchisee Collaboration Solution Case Study

Learn how Complete Nutrition was able to align with their core value “To Simplify” and exceed the needs of their franchisees with their Microsoft SharePoint O365 Intranet Solution, The Hub. Hear how their results not only impacted the overall user experience, but also the bottom line.
Date: 2/13/2017       
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Customer Service, Retail, Social and Collaboration, All Case Studies

 

Valley Medical Center Case Study

Valley Medical Center Case Study

Valley Medical Center experienced many positive patient impacts after deploying the full suite of Patient Engagement Solutions technology.
Date: 1/12/2017       
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Multichannel Contact: Email, Chat, IM, SMS, Healthcare, Workforce Management, All Case Studies

 

Asurion Case Study

Asurion Case Study

Global insurance leader increases agent engagement through mobile communications with Aspect Inform and Aspect Workforce Management.
Date: 12/12/2016       
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Customer Service, Insurance, Workforce Management, All Case Studies

Results 1 - 5 of about 89
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