Case Studies

     

Results 1 - 5 of about 46
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Complete Nutrition, Franchisee Collaboration Solution Case Study

Complete Nutrition, Franchisee Collaboration Solution Case Study

Learn how Complete Nutrition was able to align with their core value “To Simplify” and exceed the needs of their franchisees with their Microsoft SharePoint O365 Intranet Solution, The Hub. Hear how their results not only impacted the overall user experience, but also the bottom line.
Date: 2/13/2017       
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Customer Service, Retail, Social and Collaboration

 

Asurion Case Study

Asurion Case Study

Global insurance leader increases agent engagement through mobile communications with Aspect Inform and Aspect Workforce Management.
Date: 12/12/2016       
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Customer Service, Insurance, Workforce Management

 

VIPDesk Case Study

VIPDesk Case Study

Provider of U.S.-based customer service for luxury brands delivers omni-channel support through the Aspect Cloud.
Date: 6/30/2016       
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Customer Service, Business Outsourcer, Other

 

ResourceOne Case Study

ResourceOne Case Study

Direct marketing company pivots to the cloud for more agile customer service and to pursue new business opportunities.
Date: 5/26/2016       
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Customer Service, Multichannel Contact: Email, Chat, IM, SMS, Business Outsourcer

 

Stefanini Case Study

Stefanini Case Study

IT services provider upgrades to Aspect Unified IP to deliver multichannel help desk services to customers on four continents.
Date: 5/20/2016       
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Customer Service, Multichannel Contact: Email, Chat, IM, SMS, Business Outsourcer

Results 1 - 5 of about 46
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