Leadership Team

Mike Bourke Senior Vice President and General Manager, Workforce Optimization
Location:
San Francisco
Currently Reading:
"Good to Great" by Jim Collins
Last country visited:
Ireland
Preferred Channel for Customer Service:
It varies, but in general, anything but phone…unless I’m in the car. I like the fact that with chat, text, email or social channels I’m able to multi-task.

Mike is responsible for charting the strategic direction, and continuing the momentum of Aspect’s global workforce optimization suite and continuing the solution’s global availability in the Aspect Cloud.

Prior to joining Aspect, Mike served as Director, Global Contact Center WFO Practice at Verint and was responsible for vision, business strategy, go-to-market execution, and both organic and M&A growth. Prior to Verint, Mike was the Director of Product Management at Witness Systems where he played a key role evaluating potential acquisition targets and made simultaneous acquisitions of the two market leaders in retail banking and back office workforce management spaces. Leading up to its acquisition by Witness, Mike held leadership positions at Blue Pumpkin Software and Onward, Inc.

Mike holds a graduate degree in Civil and Environmental Engineering from Massachusetts Institute of Technology and a Bachelor of Science in Civil Engineering and Environmental Science from Loyola Marymount University.

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