Leadership Team

Chris Koziol President and General Manager of Aspect’s Interaction Management Division
Location
Phoenix, Arizona
Currently Reading
Just completed – The Four Disciplines of Execution by Sean Covey, Chris McChesney and Jim Huling. Just starting - A Year with Peter Drucker: 52 Weeks of Coaching for Leadership Effectiveness by Joseph Maciariello
Last Country Visited
United Kingdom for business, Mexico for personal
Preferred Channel for Customer Service
“I guess I am still an old school voice guy – I prefer the give and take of interacting directly via phone with an agent”

Chris is focused on making Aspect’s customers’ experiences exceptional by exceeding customer requirements and satisfaction. Chris drives the alignment of Aspect's operational processes in order to increase efficiency while ensuring quality in all critical areas of Aspect's core business including the direction of our interaction management business unit. Chris also has day-to-day management responsibility for Aspect’s global sales and channel organization.

Before joining Aspect, Chris held key roles in the enterprise software and systems integration industry with over four years as COO for JDA Software, which grew to be a $400 million (USD) enterprise during his tenure. Additionally, Chris provided over 16 years of leadership at MicroAge, a $6B technology systems integrator and distributor including serving as President and COO.

Chris is a graduate of the Harvard Business School's Program for Management Development. He also holds a Bachelor of Science, Business Administration – Marketing from the University of Arizona.

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