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ACD | 智能路由
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主动外拨 | 预测外拨 | 自动拨号
Social 全渠道座席
短信 | 实时消息 | 社交媒体
CX自动化座席
IVR | 数字化自助服务 CX
金融服务 | 健康医疗 | 零售 | 公用设施 | 电信 | 交通 | 旅行/酒店 | 教育 | 政府
劳动力管理
工作量预测 | 排班 | 追蹤
绩效管理
教练 | 绩效数据 | 激励游戏
质量管理
质量监控 | 录音
劳动力与互动分析
语音分析 | 文本分析 | 趋势发现
咨询 | 实施 | 商业智能/优化 | 劳动力自动化创新 | 客户体验创新
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Aspect (formerly Voxeo) Omnichannel Self-Service and Hosted IVR Platform
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Aspect acquired Voxeo in 2013, bringing all of Voxeo’s innovative mobile self-service tools, IVR development platform and global hosting infrastructure together with the robust Aspect contact center software portfolio and workforce management suite.
The result? The industry’s most comprehensive, integrated solution for delivering seamless omni-channel experiences, elevating customer engagement and building brand loyalty.
Find the most up-to-date version of your favorite Voxeo self-service tools and platforms, see demos of new interactive mobile self-service solutions, download white papers or find out where to go for customer support below.
Tools and Platforms
CXP makes it easy to design, implement and deploy customer contact applications across multiple communications channels.
Easily build applications that leverage the capabilities of consumers’ mobile devices.
Create IVR and automated text response applications with an easy-to-use web based interface.
Advanced application lifecycle management tools and a standards-based development environment offering native SIP support.
Empower non-technical users to make basic UI and operational changes (without a developer) with our friendly web-based interface.
Intelligently screen, route, transfer and initiate traditional and SIP calls.
Aspect's cloud customer and developer portal for all things self-service.
APIs that automate background processes and notifications to improve internal productivity.
Ideal for use by service providers, the Aspect Prophecy platform provides a robust environment for multi-tenant IVR applications.
Visit the Aspect Customer Care Center where you'll find a searchable knowledge base, online discussion groups where you can leverage the knowledge of your fellow developers, and access to our expert analysts.
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Customer Experience Showcase