认证计划

获得Aspect认证

Aspect提供了多个不同级别的认证,面向系列化的Aspect解决方案,使您能够不断增进自己的相关业务知识,并将学习成果应用于更具挑战性的场景中。基于特定产品的认证路径使您能够:

  • 展示行业领先软件的专业技能
  • 为您当前的职位提升价值
  • 提高你的市场适应力
  • 获取洞察与知识

可提供的产品认证

Aspect® CXP
Aspect® Performance Management
Aspect® Quality Management
Aspect® Unified IP®
Aspect® Workforce Management

BROWSE CERTIFICATIONS

Select from the below options to jump to the available certifications for that product.

ASPECT CXP  |  ASPECT PERFORMANCE MANAGEMENT  |  ASPECT QUALITY MANAGEMENT  |  ASPECT UNIFIED IP  |  ASPECT WORKFORCE MANAGEMENT

 
Aspect® CXPAspect CXP平台与工具集支持整个自助服务应用软件生命周期。设计、开发、归档、测试、部署、报告和分析,支持任何自助服务应用,包括IVR、聊天机器人、移动Web应用等。运用Aspect CXP开发的应用是100%可移植的,并可与所有Aspect和第三方联络中心解决方案以及IVR平台集成。
CERTIFIED PROFESSIONAL 

Aspect® CXP Certified Development Professional

Steps to Certification

  1. Complete the courses listed in Aspect CXP Certified Developer Professional Track.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass the Aspect CXP Developer Professional Certification Assessment.

GET STARTED

Aspect® CXP Certified System Admin Hosted Professional

Steps to Certification

  1. Complete the courses listed in the Aspect CXP Certified System Admin Hosted Professional track.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass the Aspect CXP Certified System Admin Hosted Professional Assessment.

GET STARTED

Aspect® CXP Certified System Admin Premise Professional

Steps to Certification

  1. Complete the courses listed in the Aspect CXP Certified System Admin Premise Professional track.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass the Aspect CXP Certified System Admin Premise Professional Assessment.

GET STARTED

CERTIFIED EXPERT 

Aspect® CXP Certified Premise Expert

认证步骤

  1. 完成Aspect CXP Certified Premise Expert track所列课程。
  2. 通过Aspect CXP Premise Expert Certification评估。

开始

Aspect® CXP Certified Hosted Expert

认证步骤

  1. 完成Aspect CXP Certified Hosted Expert track所列课程。
  2. 通过Aspect CXP Hosted Expert Certification评估。

开始

CERTIFIED MASTER 

Aspect® CXP Certified Development Master (Available March 2021)

Steps to Certification

  1. Pass the Aspect CXP Certified Developer Professional Assessment.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Complete the courses listed in the Aspect CXP Certified Development Master track.
  4. Pass the Aspect CXP Certified Development Master Assessment.

GET STARTED

Aspect® CXP Partner Certified Master - Install and Support

Steps to Certification

  1. Complete the courses listed in the Aspect CXP Partner Certified Master track.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass the Aspect CXP Partner Certified Master Assessment.

GET STARTED

 
Aspect® Performance Management这是一套有价值的报告和分析工具,收集、关联和显示来自整个企业不同来源的信息,为管理者提供了“单一真相来源”。 关注推动顶级业务计划的关键绩效指标,确保联络中心员工的目标与更大企业团队目标保持一致。
CERTIFIED PROFESSIONAL 

Aspect® Performance Management Premise Certified Professional

认证步骤

  1. 完成Aspect Performance Management Premise Certified Professional Track列出的课程。
  2. 通过认证考试。

开始

CERTIFIED EXPERT 

Aspect® Performance Management Certified Expert

认证步骤

  1. 完成Aspect Performance Management Premise Certified Professional Track和Aspect Performance Management Certified Expert Track列出的课程。
  2. 通过认证考试

开始

 
Aspect® Quality Management对语音和基于文本的客户交互进行质量评估。通过将质量管理与记录和录音以及调查功能相结合,管理人员可以发现最适当的交互,对座席人员绩效做出评估,实时获取客户反馈,从而获得有关业务问题和联络质量的深度洞察。
CERTIFIED PROFESSIONAL 

Aspect® Quality Management 19 Certified Professional

认证步骤

  1. 完成Aspect Quality Management Certified Professional Track列出的课程。
  2. 通过Aspect Quality Management Certified Professional Certification 评估。

开始

CERTIFIED EXPERT 

Aspect® Quality Management 19 Certified Expert

认证步骤

  1. 完成Aspect Quality Management Certified Expert Track中列出的课程。
  2. 通过Aspect Quality Management Certified Expert评估。

开始

Aspect® Quality Management Partner Certified Expert - Install and Support

Steps to Certification

  1. Complete the courses listed in the Aspect Quality Management Partner Certified Expert - Install and Support Track.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass the Aspect Quality Management Partner Certified Expert - Install and Support Assessment.

GET STARTED

 
Aspect® Unified IP®这个完整且基于软件的联络中心平台将联络中心所需的全部解决方案集成在一个地点的一个平台之上,因此让座席人员既能掌握情况又能获得授权,从而可以持续不间断地进行打字和交谈。与此同时,这套系统也将客户的困难降至最低,提供了具备独特优势的全渠道客户体验,囊括语音、电子邮件、打字聊天、短信、即时消息和社交渠道。
CERTIFIED PROFESSIONAL 

Aspect Unified IP Premise Certified Professional

认证步骤

  1. 完成Aspect Unified IP Premise Certified Professional Track列出的课程。
  2. 通过认证考试。

开始

CERTIFIED EXPERT 

Aspect Unified IP Premise Certified Expert

认证步骤

  1. 完成Aspect Unified IP Premise Certified Professional Track和Aspect Unified IP Premise Certified Expert Track列出的课程。
  2. 通过认证考试。

开始

CERTIFIED MASTER 

Aspect Unified IP Premise Certified Master

认证步骤

  1. 完成Aspect Unified IP Premise Certified Professional系列、Aspect Unified IP Premise Certified Expert 系列以及Aspect Unified IP Premise Master 系列列出的课程。
  2. 通过认证考试。

开始

Aspect® Unified IP® Premise Partner Certified Master Developer

Steps to Certification

  1. Complete courses listed on the exam guide for Aspect Unified IP Premise Partner Certified Master Developer.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass Certification Exams.

GET STARTED

Aspect® Unified IP® Premise Partner Certified Master Installer

Steps to Certification

  1. Complete courses listed on the exam guide for Aspect Unified IP Premise Partner Certified Master Installer.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass Certification Exams.

GET STARTED

Aspect® Unified IP® Premise Partner Certified Master – Support

Steps to Certification

  1. Complete courses listed on the exam guide for Aspect Unified IP Premise Partner Certified Master – Support.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass Certification Exams.

GET STARTED

 
Aspect® Workforce Management在适当的时间,为适当的客户安排适当的座席。Aspect Workforce Management(劳动力管理)是一套易于使用的预测、计划、调度、员工自助服务及实时管理工具,可确保每个员工和主管都处于高效率、高参与的状态,并且以最低的成本提供卓越的客户体验。
CERTIFIED PROFESSIONAL 

Aspect® Workforce Management Premise Certified Professional

认证步骤

  1. 完成Aspect Workforce Management Premise Certified Professional Track列出的课程。
  2. 通过认证考试。

开始

CERTIFIED EXPERT 

Aspect® Workforce Management Premise Certified Expert

认证步骤

  1. 完成Aspect Workforce Management Premise Certified Professional and Expert Track列出的课程。
  2. 通过认证考试。

开始

CERTIFIED MASTER 

Aspect® Workforce Management Premise Certified Master

认证步骤

  1. 完成Aspect Workforce Management Premise 认证专业、专家和大师系列列出的课程。
  2. 通过认证考试。

开始

Aspect Workforce Management Premise Partner Certified Master Installation

Steps to Certification

  1. Complete courses listed on the exam guide for Aspect Workforce Management Premise Partner Certified Master Installation.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass Certification Exams.

GET STARTED

Aspect® Workforce Management Premise Partner Certified Master Support

Steps to Certification

  1. Complete courses listed on the exam guide for Aspect Workforce Management Premise Partner Certified Master Support.
  2. View the list of courses the exam covers and the Exam Guide here.
  3. Pass Certification Exams.

GET STARTED