ACD | 智能路由
主动外拨 | 预测外拨 | 自动拨号
短信 | 实时消息 | 社交媒体
IVR | 数字化自助服务 CX
金融服务 | 健康医疗 | 零售 | 公用设施 | 电信 | 交通 | 旅行/酒店 | 教育 | 政府
工作量预测 | 排班 | 追蹤
教练 | 绩效数据 | 激励游戏
质量监控 | 录音
语音分析 | 文本分析 | 趋势发现
咨询 | 实施 | 商业智能/优化 | 劳动力自动化创新 | 客户体验创新
Channel Partners | Technical Partners | Service Providers
Amazon | Microsoft | Salesforce
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Globe Telecom, Inc. (Globe) is a major provider of telecommunications services in the Philippines. Aside from consumer services, Globe Telecom offers business solutions to enterprise and corporate customers. Learn how Globe Telecom improve the quality of all customer interactions and lower operational cost through Aspect Unified IP.
Contact Center, Aspect Unified IP
Austria’s leading logistics and postal services provider
Professional Services, Aspect Workforce Management
Hoist Finance is a debt restructuring partner to international banks and financial institutions, specialized in handling non-performing loans and supporting individuals in becoming debt-free.
Contact Center, Aspect Via Platform
To remain competitive, organizations must deliver the best possible customer experience through all channels of engagement. Ventana's benchmark research finds that with consumers having embraced the internet, particularly social media and mobile devices, customers today are communicating with companies through more channels than ever before.
Learn how the University of Michigan Medical Center improved their patient communication through Aspect’s Patient Engagement.
Learn how Ring improved their agent productivity and reduced shrinkage through with cloud-based, Aspect Via Workforce Management (WFM)
Workforce Optimization, Aspect Workforce Management, Aspect Via Platform
UnionBank taps Aspect Software to help with the bank’s digital transformation.
Contact Center, Aspect Unified IP, Aspect Quality Management, Aspect Workforce Management