ACD | 智能路由
主动外拨 | 预测外拨 | 自动拨号
短信 | 实时消息 | 社交媒体
IVR | 数字化自助服务 CX
金融服务 | 健康医疗 | 零售 | 公用设施 | 电信 | 交通 | 旅行/酒店 | 教育 | 政府
工作量预测 | 排班 | 追蹤
教练 | 绩效数据 | 激励游戏
质量监控 | 录音
语音分析 | 文本分析 | 趋势发现
咨询 | 实施 | 商业智能/优化 | 劳动力自动化创新 | 客户体验创新
Channel Partners | Technical Partners | Service Providers
Amazon | Microsoft | Salesforce
Download Aspect CXP
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Aspect Performance Management (APM) can quickly reveal valuable new insights by enabling the tracking of personal and group performance vs. goal in a wide range of KPIs with data sourced from many contact center systems. To capture important metrics from the actual contents of customer conversations, you also need Engagement Analytics data. This connector allows APM to source categories, scores and metrics for APM.
Workforce Optimization, Aspect Performance Management, Aspect Engagement Analytics
Self-service bots and live agents team up to deliver exceptional customer experiences.
Contact Center, Workforce Optimization, Aspect Workforce Management, Aspect Via Platform
Organizations have discovered the many benefits of cloud delivery. Learn why Aspect WFM in the cloud is a great first step in moving your contact center to the cloud.
Contact Center, Workforce Optimization, Aspect Via Platform, Other, Aspect Workforce Optimization
Globe Telecom, Inc. (Globe) is a major provider of telecommunications services in the Philippines. Aside from consumer services, Globe Telecom offers business solutions to enterprise and corporate customers. Learn how Globe Telecom improve the quality of all customer interactions and lower operational cost through Aspect Unified IP.
Contact Center, Aspect Unified IP
Speech Analytics is usually thought of as a way to improve agent quality, but it can be a very powerful tool for understanding the Voice of the Customer. This insightful report explains in detail how speech analytics can take CX to new levels.
Workforce Optimization, Aspect Performance Management, Aspect Quality Management, Aspect Workforce Management
Austria’s leading logistics and postal services provider
Professional Services, Aspect Workforce Management
Although energy market regulation in the US varies from state to state, all energy and utility companies face the same pressure to provide top notch customer service and reliable information to their consumers regardless of whether they are in a competitive or monopoly market. Providers must make sure that their front-line agents are providing effective, efficient quality service to keep customers happy throughout the full life cycle of their consumer relationship.
Workforce Optimization, Aspect Engagement Analytics