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UnionBank of the Philippines Case Study

Intuit Case Study

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What You Need to Know About Aspect Workforce Management in the Cloud

Organizations have discovered the many benefits of cloud delivery. Learn why Aspect WFM in the cloud is a great first step in moving your contact center to the cloud.
Date: 2020/1/24
Contact Center, Workforce Optimization, Aspect Via Platform, Other, Aspect Workforce Optimization

Globe Telecom Case Study

Globe Telecom, Inc. (Globe) is a major provider of telecommunications services in the Philippines. Aside from consumer services, Globe Telecom offers business solutions to enterprise and corporate customers. Learn how Globe Telecom improve the quality of all customer interactions and lower operational cost through Aspect Unified IP.
Date: 2019/6/17
Contact Center, Aspect Unified IP

CX Pro’s Guide to Speech Analytics

Speech Analytics is usually thought of as a way to improve agent quality, but it can be a very powerful tool for understanding the Voice of the Customer. This insightful report explains in detail how speech analytics can take CX to new levels.
Date: 2019/4/16
Workforce Optimization, Aspect Performance Management, Aspect Quality Management, Aspect Workforce Management

Austrian Post Case Study

Austria’s leading logistics and postal services provider
Date: 2018/12/7
Professional Services, Aspect Workforce Management

Speech Analytics Solutions for Energy & Utility Companies Brochure

Although energy market regulation in the US varies from state to state, all energy and utility companies face the same pressure to provide top notch customer service and reliable information to their consumers regardless of whether they are in a competitive or monopoly market. Providers must make sure that their front-line agents are providing effective, efficient quality service to keep customers happy throughout the full life cycle of their consumer relationship.
Date: 2018/10/26
Workforce Optimization, Aspect Engagement Analytics

Hoist Finance Case Study

Hoist Finance is a debt restructuring partner to international banks and financial institutions, specialized in handling non-performing loans and supporting individuals in becoming debt-free.
Date: 2018/10/17
Contact Center, Aspect Via Platform

The Contact Center in the Cloud Value Index: 2018 Vendor and Product Assessment

To remain competitive, organizations must deliver the best possible customer experience through all channels of engagement. Ventana's benchmark research finds that with consumers having embraced the internet, particularly social media and mobile devices, customers today are communicating with companies through more channels than ever before.
Date: 2018/9/27
Contact Center

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