Resources

Aspect Professional Services Business Consulting Data Sheet

Tools for the Mobile Workforce White Paper

Aspect Workforce Mobile Data Sheet

Asurion Case Study

Solution Area

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Aspect Professional Services Business Consulting Data Sheet

Identify how you can optimize your Aspect investment for better business continuity, agent empowerment and customer experiences.
Date: 2021/5/5
Professional Services

Tools for the Mobile Workforce White Paper

As it’s become commonplace for more agents to work from home Aspect offers contact centers a mobile application that mimics the desktop option. Smartphone access enables access to WFM scheduling, performance metrics in real time.
Date: 2021/4/29
Workforce Optimization, Aspect Workforce Management, Aspect Workforce Optimization

William Hill Case Study

Global online betting and gaming company using Aspect’s WFM Assessment Tool certified by Frost & Sullivan.
Date: 2021/3/30
Workforce Optimization, Aspect Workforce Management

Call Design - Homecare Medical - Aspect Workforce Management Case Study

Call Design - Homecare Medical - Aspect Workforce Management Case Study
Date: 2021/1/28
Contact Center, Workforce Optimization, Aspect Workforce Management

Aspect Cloud Hosting White Paper

In this white paper, learn more about the scalability and reliability built into our patented, proven cloud hosting architecture.
Date: 2020/7/31
Aspect Quality Management

Aspect Workforce Mobile Data Sheet

Aspect Workforce Mobile provides immediate access for your staff and management to your Aspect Workforce Management system directly from their mobile devices. Empower agents to self-manage their schedules remotely, and provide supervisors with the tools they need to track schedules, agent requests and intra-day performance from smart phones and tablet devices while they are “on the go.”
Date: 2020/7/14
Workforce Optimization, Aspect Workforce Management

Aspect Engagement Analytics Connector for Aspect Performance Management Datasheet

Aspect Performance Management (APM) can quickly reveal valuable new insights by enabling the tracking of personal and group performance vs. goal in a wide range of KPIs with data sourced from many contact center systems. To capture important metrics from the actual contents of customer conversations, you also need Engagement Analytics data. This connector allows APM to source categories, scores and metrics for APM.
Date: 2020/6/26
Workforce Optimization, Aspect Performance Management, Aspect Engagement Analytics

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