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2019/1/15

Customer Service and Chill: Netflix Announces Plans to Raise Prices

Netflix announced today that they are going to raise prices by 13 – 18%. This is the company’s largest increase since launching its streaming service 12 years ago. The price increase takes effect immediately for new ... Continue Reading ... Read More
2018/11/9

Aberdeen Report: Omni-Channel Customer Care: How to Delight Your Empowered Customers

Yesterday I got an email from my Flexible Spending Account (FSA) provider. An FSA is a special account you put pre-tax money in that allows you to pay for certain out-of-pocket health care costs. There are specific rules for how the mone... Read More
2018/11/5

Your 2019 Guide to Moving Your Call Center to the Cloud

Global market intelligence firm International Data Corporation predicts that by 2020, 67% of enterprise infrastructure and software spending will be for cloud-based offerings. Are you considering moving your contact center to the cloud?... Read More
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