I’d like to speak to your supervisor: seven words that can make even the most stoic contact center agents start to sweat. Not only can this suggest underlying issues within your organization are negatively impacting customer experience,...
Love him or hate him, few football fans will contest the savvy of New England Patriots head coach Bill Belicheck. While he has benefited with arguably the greatest quarterback to play the game in Tom Brady manning the helm of his offense...
We all know how big an issue fraud is for every business. And as the tactics used by criminals change and evolve, it’s incumbent on every company to keep a close eye on their own defences and make sure they’re capable to react to these ....