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最新博文
2017/8/16

What is the Role of a Call Center Manager in a Changing Contact Center Landscape?

I’d like to speak to your supervisor: seven words that can make even the most stoic contact center agents start to sweat. Not only can this suggest underlying issues within your organization are negatively impacting customer experience,... Read More
2017/8/14

Put Me in Coach: Why Agent Training is Crucial in Your Contact Center

Love him or hate him, few football fans will contest the savvy of New England Patriots head coach Bill Belicheck. While he has benefited with arguably the greatest quarterback to play the game in Tom Brady manning the helm of his offense... Read More
2017/8/11

Fraud ‘still an overlooked issue’ – how can you tackle it?

We all know how big an issue fraud is for every business. And as the tactics used by criminals change and evolve, it’s incumbent on every company to keep a close eye on their own defences and make sure they’re capable to react to these .... Read More
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