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2018/6/1

Chatbots: Creating a Better Experience? It’s a Piece of Cake

Last week, a popular grocery store in the southeastern United States made national news over a cake order.  A proud mother used the online ordering system to request a custom cake. The cake was supposed to read: “Congrats Jacob! Summa Cu... Read More
2018/5/31

Cloud is key for the future of contact centres

Every business knows great customer service is important, but with a growing reliance on digital communications and online services, organisations need to have an effective engagement platform in place that can cope with high volumes of... Read More
2018/5/29

Meeting the Expectations of the Next Generation of Employees

This week, my daughter is graduating. As her “full-time job” of attending high school comes to an end, she’s planning the next chapter of her life.  She has been working part-time for the last several months as a sous chef at a trendy... Read More
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