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最新博文
2018/12/4

The New Rules for Customer Service

Consumers are hard to pin down. Just when you think you have them figured out, they’ve moved on to something else. As Ferris Bueller said, “Life moves pretty fast. If you don’t stop and look around once in a while, you could miss it.” Th... Read More
2018/11/9

Aberdeen Report: Omni-Channel Customer Care: How to Delight Your Empowered Customers

Yesterday I got an email from my Flexible Spending Account (FSA) provider. An FSA is a special account you put pre-tax money in that allows you to pay for certain out-of-pocket health care costs. There are specific rules for how the mone... Read More
2018/11/7

A Guide to Navigating the Digital Hype

Digital technologies like AI, IoT, and big-data analytics have been creeping into the customer experience for some time now but only recently have businesses really started to take serious notice. While only 15% of enterprises are using ... Read More
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