Employees are the ambassadors or your business, and their state of mind during customer service calls greatly affects the dynamics of these conversations and ultimately greatly affects the customer experience. But only in the past few...
Okay, if I can’t be her, then I want her to keynote ACE 2019 – and guess what, SHE IS! I’ll admit that I have been a long-time fan of Jeanne and her podcast series The Human Duct Tape Show, but throughout our keynote evaluation process,...
You may be familiar with ACE, our annual user conference. But what you think you know is about to be turned on its head. This is a new Aspect, and it’s a new ACE. We’re doing things differently. Instead of sticking with the status quo,...