Last week, a popular grocery store in the southeastern United States made national news over a cake order. A proud mother used the online ordering system to request a custom cake. The cake was supposed to read: “Congrats Jacob! Summa Cu...
Every business knows great customer service is important, but with a growing reliance on digital communications and online services, organisations need to have an effective engagement platform in place that can cope with high volumes of...
This week, my daughter is graduating. As her “full-time job” of attending high school comes to an end, she’s planning the next chapter of her life. She has been working part-time for the last several months as a sous chef at a trendy...