The user experience (UX) is one of the most important features to consider when it comes to consumer engagement, but it’s often looked at as the least. In fact, when it comes to mobile experience, 52% have said that a bad mobile experien...
If you thought chatbots were just for shopping advice, think again. The underlying technology behind the sociable software has become immensely powerful, intuitive, and is starting to enter into a number of industries typically reserved...
Everybody likes a good mystery but not when it comes to operating a contact center – and speech analytics software continues to be a mystery to many contact center decision-makers despite the fact that it has proven to be an extremely...