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最新博文
2019/5/9

ACE 2019: The Master Program Track

  I hope you’re planning on joining us at ACE this summer.  Based on your feedback, we’ve been fine-tuning our breakout session tracks.  New for this year is the Master Program track, which is now part of our improved certification... Read More
2019/4/4

Before You Can Engage Your Customers… You Must Engage Your Agents

Employees are the ambassadors or your business, and their state of mind during customer service calls greatly affects the dynamics of these conversations and ultimately greatly affects the customer experience.  But only in the past few... Read More
2019/3/19

When I grow up, I want to be Customer Experience Pioneer Jeanne Bliss

Okay, if I can’t be her, then I want her to keynote ACE 2019 – and guess what, SHE IS! I’ll admit that I have been a long-time fan of Jeanne and her podcast series The Human Duct Tape Show, but throughout our keynote evaluation process,... Read More
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