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2017/10/19

Access AI & ein Virtueller Roundtable

Anfang Oktober erschien die erste Ausgabe einer neuen englischen Publikation: Access AI. Das Magazin möchte das Thema Künstliche Intelligenz (KI) / Artificial Intelligence (AI) weiter nach vorne bringen und setzt sich auch mit drängenden... Read More
2017/10/19

Aspect CEC Benchmark – Early Results In

It feels like just yesterday we were standing on stage in Orlando announcing the 1st annual Aspect Contact Center Benchmark (if you missed it here’s the press release).  We are now 5 months into our 2nd year of collecting data from our... Read More
2017/10/17

How Modern Family Shows the Value of Modern IVR

The other day I was nursing a cold and binge watching Modern Family re-runs. One of the episodes from season 2, titled Unplugged, originally aired in 2010 but its plot is still extremely relevant when it comes to consumer engagement and... Read More
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