ACD | 智能路由
主动外拨 | 预测外拨 | 自动拨号
短信 | 实时消息 | 社交媒体
IVR | 数字化自助服务 CX
金融服务 | 健康医疗 | 零售 | 公用设施 | 电信 | 交通 | 旅行/酒店 | 教育 | 政府
工作量预测 | 排班 | 追蹤
教练 | 绩效数据 | 激励游戏
质量监控 | 录音
语音分析 | 文本分析 | 趋势发现
咨询 | 实施 | 商业智能/优化 | 劳动力自动化创新 | 客户体验创新
Channel Partners | Technical Partners | Service Providers
Amazon | Microsoft | Salesforce
Download Aspect CXP
Download Aspect Prophecy
Aspect Customer Experience Platform (CXP) and Prophecy or Aspect Advanced Voice Portal, plus CyberSource or any other web services enabled payment gateway.
Securely process checking and credit card payments using IVR. Provides contact centers with the ability to securely process payments from callers within the Aspect PCI Level 1 network.
The Waterfield PCI Secure Payment IVR provides contact centers with the ability to securely process payments from callers within the Aspect PCI Level 1 network. As the Master Reseller for Aspect products and the preferred IVR professional services arm of CyberSource (a Visa company), Waterfield Technologies has developed a customized self-service payment application that helps companies to take the risk out of handling payment data. In addition to our work with CyberSource, Waterfield also has experience in delivering payment solutions that leverage other payment gateways, such as Fiserv, Authorize.net, and Paymetric.
The table below outlines the business case for creating a secure payments application.
The image below shows a high level diagram of the direct to IVR Architecture. The process flow description is as follows:
Waterfield PCI Secure Payment IVR Data Sheet