This demonstration highlights a seamless omni-channel customer experience for a successful debit card activation and for an activation failure scenario that requires assistance from a customer service representative.
These scenarios show the power of integrating data and delivering customer experience continuity across communication channels, including IVR, ITR (Interactive Text Response), disposable apps (mobile Web), and agent callback.
Industry: Financial Services
Solution components: Aspect CXP • Aspect Natural Language Understanding
Capabilities: Dispossable App,Interactive Text Response, Interactive Voice Response, Natural Language Understanding, Omni-Channel
These demos currently views best on desktop or tablet. Mobile users may have issues reading text and hitting specific buttons used in the demo.