Date: 10/24/2013, Chelmsford, Massachusetts and Phoenix, Arizona
- Voxeo Master Reseller adds full Aspect solution suite of Interaction Management and Workforce Optimization to optimize their client’s operations
- Multichannel solution provider will bring on-demand delivery, IVR application development and customization capabilities to Aspect customer base
- Native Mobile expertise within iOS and the Android marketplace creates a truly differentiated integrator and development partner to the Aspect family
, a leading provider of fully-integrated customer interaction management
, workforce optimization
, and back-office
solutions, today announced the addition of a new North America channel partner, Waterfield Technologies, a leading provider of voice and mobile customer interaction solutions. Waterfield Technologies, which served as Voxeo’s Master Reseller, now strengthens Aspect’s robust channel partner program as well with their ability to deliver custom software development, self service automation services, and mobile application portfolios.
“The addition of technology competencies of partners like Waterfield is vital for Aspect to be able to maintain and grow Aspect’s reach and increase our market leadership,” says Tom Shepherd, Vice President, Worldwide Channel and Alliance Sales, Aspect. “Waterfield’s full range of on-premise and on-demand delivery solutions and their deep experience designing and implementing mobile and telecommunication solutions for diverse industries will deliver financial growth for both companies and improve the customer experience for our end customers.”
Known for optimizing voice and mobile interactions, Waterfield’s offerings address the growing need for companies to automate, integrate and personalize their customer relationships. As a Voxeo Master Reseller, Waterfield developed custom business applications on Voxeo’s carrier-grade platform. Now Waterfield is offering Aspect’s full suite of customer contact and workforce optimization solutions as well, extending its capabilities to optimize its clients operations.
“We have a long-standing relationship with Voxeo so we were thrilled to expand our interaction practice with the addition of Aspect. We see their product set as a true differentiator within the interaction management industry,” says John Marino, CEO of Waterfield Technologies. “Our customers are demanding more when it comes to speed, quality and efficiency in the contact center. The integrated capabilities that Aspect’s Interaction Management and Workforce Optimization solutions offer strengthen our portfolio and enable us to grow our business and capture new opportunities.”
About Waterfield Technologies
Waterfield Technologies is a leading provider of voice and mobile applications enabling businesses to better manage and optimize their customer interactions. In the evolving customer interaction landscape, Waterfield is uniquely positioned as one of the only companies in the US to offer enterprise grade voice and mobile solutions for iOS and Android devices.
Aspect’s fully-integrated solution unifies the three most important facets of modern contact center management: customer interaction management, workforce optimization, and back-office. We help the world’s most demanding contact centers seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com
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