Date: 2/26/2013, Chelmsford, Massachusetts
- Assumes global role to deploy Aspect’s market-leading capabilities to customers looking to maximize operational efficiency and effectiveness through Aspect’s solutions
- Proven track record transforming customer contact center systems into high performing, next-generation customer contact solutions
- Aims to make Aspect Professional Services a global innovation engine for creating exceptional customer experiences
Aspect Software, a leading provider of next generation call center software
and enterprise workforce optimization
, today announced the appointment of David Herzog as senior vice president, Aspect Professional Services (APS). In his new role, Herzog will be responsible for Aspect’s Professional Services worldwide capabilities, processes, people and knowledge across the organization. He will be tasked with establishing learning networks across services, building on Aspect’s key disciplines and pushing its services capabilities to deliver high customer value while cultivating close working relations with sales.
Herzog, a 17 year Aspect employee, most recently held the position of vice president of Aspect Professional Services for North America where he led implementation services, solution consulting and innovation, and staff augmentation for Aspect customers. Prior to that, he was the global leader of Aspect Customer Experience and Product Management which included an assignment as Head of APAC and Middle East. Herzog also served as regional vice president with Aspect and was responsible for driving revenue growth and profitability for National Accounts and leading sales for the southwest and south central regions. He also held a similar position at Concerto Software prior to its merger with Aspect Communications.
“As an organization, we’re very fortunate to have an industry leader with the skill and experience of David’s caliber within Aspect and be able to tap him for a higher level of responsibility,” says Stewart Bloom, Aspect CEO. “David and his team have already made tremendous progress this year standardizing development toolsets and processes, as well as taking Aspect’s Professional Services operating performance insights to the next level. I am confident that David’s extensive experience, energy and passion will build on Aspect’s current success by driving growth, as well as delighting our customers.”
"I am looking forward to growing the Aspect Professional Services global community to create a true global innovation engine that exceeds the needs and expectations of our customers,” says Herzog. “In conjunction with the global focus, my vision for APS is to offer our customers a consistent customer experience through leveraging a new level of methodology sharing between R&D, support and APS. The APS organization will also continue to develop value-add solutions and consulting services in the areas of mobility, cloud services and tailored applications."
Herzog holds a MBA from the University of Phoenix and a bachelor's degree in business from San Diego State University.