ACD | 智能路由
主动外拨 | 预测外拨 | 自动拨号
短信 | 实时消息 | 社交媒体
IVR | 数字化自助服务 CX
金融服务 | 健康医疗 | 零售 | 公用设施 | 电信 | 交通 | 旅行/酒店 | 教育 | 政府
工作量预测 | 排班 | 追蹤
教练 | 绩效数据 | 激励游戏
质量监控 | 录音
语音分析 | 文本分析 | 趋势发现
咨询 | 实施 | 商业智能/优化 | 劳动力自动化创新 | 客户体验创新
Channel Partners | Technical Partners | Service Providers
Amazon | Microsoft | Salesforce
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Deliver Exceptional Customer Service with Best-of-Breed Call Center Software
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Aspect’s Call Center suite applications support both automated and live inbound and outbound communications across voice, SMS, email, chat, social, and mobile interactions. Deliver a seamless experience across every channel and every touchpoint while delivering personalized, convenient, and powerful interactions. Improve operational efficiency and comply with key regulations with advanced routing and dialing solutions while simultaneously delivering differentiated service to customers.
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Aspect’s call center solutions can be deployed on-premises, hosted, or in the cloud, offering your organization the flexibility to deploy contact center applications within the environment that best suits your needs. This also allows you to plan to move to the cloud at your own pace, or continue to utilize the deployment that makes the most sense for your business. Aspect's cloud contact center platform, Aspect Via®, allows your business to adopt applications modularly, adding capabilities to your call center at your own pace. Aspect® Unified IP® includes all contact center applications in a single, complete, ready-to-deploy contact center platform and solution. Aspect solutions also seamlessly integrate with third party applications, allowing data to flow freely across contact center and workforce optimization functions and the rest of the enterprise.
Our experience-first approach to implementation includes a proven project management framework designed to work with you to achieve your goals on time and on budget. The Aspect Professional Services consulting team has the years of professional experience and technical expertise necessary to build on existing customer contact investments and enterprise technologies you already use in order to open up communication, solve workflow bottlenecks and automate smarter business processes.
Call centers, also referred to as contact centers, help organizations handle a large volume of calls and other inquiries related to customer service, debt recovery and sales efforts. Businesses use various call center technologies to maximize productivity and customer experience. Automatic call distributors (ACDs) are used to assign incoming calls and other inbound multichannel types such as email, web chat, instant message, SMS and social to an agent based on real-time statistics, agent skill requirements and a wide variety of other conditional criteria, while predictive dialers are used to generate outbound calls or send proactive notifications via email or SMS. Other call center optimizing tools include interactive voice response (IVR), customer relationship management (CRM software), and specialized continuity software that enable a contact center to preserve context across channels delivering a seamless omnichannel experience through multiple customer touchpoints–self-service and agent assisted.
The Aspect Omnichannel Experience
Aspect® Unified IP® Brochure
Aspect® CXP™ White Paper
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