ASUGA Live User Group Events and Webinars

Members of ASUGA are invited to attend an exclusive series of webinars, as well as in-person networking events throughout a number of locations.

Login or register now to sign up for future events and webinars or to watch the replays of past webinars.

Register for Upcoming Events

11

November

l2:OO pm EDT

Joyful Living: More Peace, Balance and Happiness


Get simple solutions for resolving your burnout, re-igniting your purpose and joy and creating life balance.

Featured Speaker:
Laura Crooks Greco, Certified Wellness Coach

 

Watch Past Event Replays

Broadcast Date:

12

August

l2:00 pm ET

Performance Improvement for the Call Center Professional


How the best teams and organizations across industries pivot to leverage change when it occurs and build engaging cultures.

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Broadcast Date:

8

July

l2:00 pm ET

Proactive Outreach and Debt Collection Best Practices for Positive CX


Learn how flexible outbound tools can help you meet your targeted outreach and collections service goals while adhering to key regulations.

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Broadcast Date:

10

June

2021

The Successful Mentoring Mindset


Discover the subtle nuances of mentoring and how you can put this powerful tool to work for your organization. 

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Broadcast Date:

25

May

2021

Aspect Workforce Management User Group


Learn the 6 data points needed to start forecasting, shift your thoughts about shrinkage, and use Aspect to help build community and consistency in your organization. 

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Broadcast Date:

13

May

2021

Taming the Email & Info Overload Beasts


Learn about the critical strategies for getting your input streams and information overload under control. 

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Broadcast Date:

8

April

2021

WFM Tools to Balance Work-from-Home and Office Staffing


Learn how workforce management features can be used to seamlessly enable “work-from-anywhere” agents. 

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Broadcast Date:

11

March

2021

The Human Side of Ethics


Find out the truth about ethical behavior and how we shape a new direction in ethical leadership.

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Broadcast Date:

24

February

2021

Aspect Workforce Management User Group


Watch the video to learn about the WFM Best Practices implemented at Assurant.

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Broadcast Date:

11

February

2021

Discover New Features in Aspect Workforce Management 21


Learn about new capabilities and enhancements delivered in the new Aspect Workforce Management Version 21 release.

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Broadcast Date:

14

January

2021

Working from a Distance: Thriving in Today's Virtual and Hybrid Workplace


Learn how to tackle the same objectives we had in the traditional workplace, but now in a remote and mixed, or hybrid environment.

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Broadcast Date:

2

December

2020

Get All the Advantages of the Cloud with the Aspect Via® Platform


Learn the advantages of deploying enterprise contact center software in the cloud, and what the process of moving to the cloud looks like.

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Broadcast Date:

12

November

2020

You Can Soothe, Smooth and Improve Difficult People


Life doesn’t always go the way we want it to. Learn how to maintain a positive outlook – whatever life brings your way.

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Broadcast Date:

8

October

2020

Facts Tell, Stories Sell, But Advocates Win


Learn Heather's 7x7w model to create a message that wins.

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Broadcast Date:

13

August

2020

What’s New in Aspect® Unified IP® 7.4 SP1?


This session covers new features and capabilities that were delivered in Aspect Unified IP and Advanced List Management 7.4 SP1.

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Broadcast Date:

9

July

2020

Management of Projects as Usual


This webinar investigates the seven key activities for all project managers. When applied in a project environment these activities will ultimately result in becoming a good manager of change in this modern world.

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Broadcast Date:

11

June

2020

See What's New with Aspect®️ Workforce Management™️


Learn about new capabilities and enhancements delivered in the new Aspect Workforce Management Version 20 release.

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Broadcast Date:

14

May

2020

Coaching and Mentoring in Times of Crisis and Uncertainty


Learn how to shift the focus off the problem to coaching and mentoring how someone thinks.

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Broadcast Date:

9

April

2020

There’s No Such Thing as the New Normal, Lessons Learned in Rapid Migration to Remote-Based Work


Language Services Associates (LSA) is a global provider of interpretation services and longstanding Aspect customer. In less than seven days LSA had to move its entire corporate operations and call flow to remote locations, all while volume spiked during the COVID-19 pandemic.

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Broadcast Date:

12

March

2020

Reducing Bias in Order to Create a More Inclusive and Diverse Workforce


Most companies appreciate that diversity can drive innovation and success. Yet the question remains, how do we ensure we are able to attract and recruit the very best talent across the widest range of diversity traits? Do we inadvertently put off some diverse candidates before they even apply?

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