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WELCOME TO THE
Aspect Software User Group Association (ASUGA)
Members of ASUGA are invited to attend an exclusive series of webinars, as well as in-person networking events throughout a number of locations.
Login or register now to sign up for future events and webinars or to watch the replays of past webinars.
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Joyful Living: More Peace, Balance and Happiness
Get simple solutions for resolving your burnout, re-igniting your purpose and joy and creating life balance.
Featured Speaker:Laura Crooks Greco, Certified Wellness Coach
l2:00 pm ET
Performance Improvement for the Call Center Professional
How the best teams and organizations across industries pivot to leverage change when it occurs and build engaging cultures.
Proactive Outreach and Debt Collection Best Practices for Positive CX
Learn how flexible outbound tools can help you meet your targeted outreach and collections service goals while adhering to key regulations.
The Successful Mentoring Mindset
Discover the subtle nuances of mentoring and how you can put this powerful tool to work for your organization.
Aspect Workforce Management User Group
Learn the 6 data points needed to start forecasting, shift your thoughts about shrinkage, and use Aspect to help build community and consistency in your organization.
Taming the Email & Info Overload Beasts
Learn about the critical strategies for getting your input streams and information overload under control.
WFM Tools to Balance Work-from-Home and Office Staffing
Learn how workforce management features can be used to seamlessly enable “work-from-anywhere” agents.
The Human Side of Ethics
Find out the truth about ethical behavior and how we shape a new direction in ethical leadership.
Watch the video to learn about the WFM Best Practices implemented at Assurant.
Discover New Features in Aspect Workforce Management 21
Learn about new capabilities and enhancements delivered in the new Aspect Workforce Management Version 21 release.
Working from a Distance: Thriving in Today's Virtual and Hybrid Workplace
Learn how to tackle the same objectives we had in the traditional workplace, but now in a remote and mixed, or hybrid environment.
Get All the Advantages of the Cloud with the Aspect Via® Platform
Learn the advantages of deploying enterprise contact center software in the cloud, and what the process of moving to the cloud looks like.
You Can Soothe, Smooth and Improve Difficult People
Life doesn’t always go the way we want it to. Learn how to maintain a positive outlook – whatever life brings your way.
Facts Tell, Stories Sell, But Advocates Win
Learn Heather's 7x7w model to create a message that wins.
What’s New in Aspect® Unified IP® 7.4 SP1?
This session covers new features and capabilities that were delivered in Aspect Unified IP and Advanced List Management™ 7.4 SP1.
Management of Projects as Usual
This webinar investigates the seven key activities for all project managers. When applied in a project environment these activities will ultimately result in becoming a good manager of change in this modern world.
See What's New with Aspect®️ Workforce Management™️
Learn about new capabilities and enhancements delivered in the new Aspect Workforce Management Version 20 release.
Coaching and Mentoring in Times of Crisis and Uncertainty
Learn how to shift the focus off the problem to coaching and mentoring how someone thinks.
There’s No Such Thing as the New Normal, Lessons Learned in Rapid Migration to Remote-Based Work
Language Services Associates (LSA) is a global provider of interpretation services and longstanding Aspect customer. In less than seven days LSA had to move its entire corporate operations and call flow to remote locations, all while volume spiked during the COVID-19 pandemic.
Reducing Bias in Order to Create a More Inclusive and Diverse Workforce
Most companies appreciate that diversity can drive innovation and success. Yet the question remains, how do we ensure we are able to attract and recruit the very best talent across the widest range of diversity traits? Do we inadvertently put off some diverse candidates before they even apply?