Teletech Video Case Study

Find out why some of the largest contact centers in the world rely on Aspect Workforce Optimization to keep their operation running smoothly.

The Aspect® Workforce Optimization suite embodies some of the most powerful workforce optimization tools on the market. With its icon and widget-based user interface, agents, supervisors and managers can quickly and easily understand individual and team performance, pending actions and access commonly used WFO functions with a single click. The web-based UI enables use of mobile devices so agents can quickly respond to requests and make schedule changes no matter where they are. WFM in particular is a highly effective tool for large contact centers driving improved productivity and ensuring schedule adherence across the entire agent population.

Would you like to see Aspect Workforce Management and the broader Aspect WFO suite in action? Contact us via phone, chat, or email. We look forward to speaking with you!