Overview
In our mobile, on-the-go society, contact center workers are used to conducting much of their personal business though smartphone applications, so why can’t they use a smartphone app to manage their contact center schedules? With Aspect Workforce Mobile, they have all the tools they need to conduct the most common workforce administrative tasks, no matter where they are.
Aspect Workforce Mobile provides immediate access for your agents and managers to your Aspect® Workforce Management™ system directly from their mobile devices. Contact center personnel can access critical information, send real-time notifications and access timely schedule updates at any time, from any location, directly from their device.