Provide Customer Experience Continuity. The foundation for a great omni-channel engagement.
While everyone is talking about "Omni-Channel Customer Service" these days, no one really shows "how it feels" from a customer experience perspective. This video focuses on self-service and shows how Aspect's Omni-Channel solutions enable a seamless handover from channel to channel, e.g. from an IVR call to a mobile app or vice versa, and even manage to persist context and transactions history when continuing.
Would you like to provide your customers with an experience like the one shown above? We’d love the opportunity to help you do so! Contact us via phone, chat, or email - whichever channel you most prefer.