What is an IVR (Interactive Voice Response) system?
Historically, interactive voice response (IVR) systems have used pre-recorded voice prompts and menus to present information and options to callers, relying on touch-tone telephone keypad entry to gather responses. Modern IVR systems can also collect input and responses via spoken words with voice recognition.
IVR systems enable users to retrieve information including bank balances, flight schedules, product details, order status, movie show times, and more from any telephone. Adding to their inbound call handling capabilities, many IVR systems are now able to place outbound calls for tasks such as delivering or gathering information for appointments, past due bills, and other time-critical events and activities.