Interactive Text Response (ITR) is conversational, convenient, familiar and fast.
Text-based interactions are second-nature to today’s consumer. And when it comes to consumer self-service, rather than thinking about text channels as a way to provide one-way notifications, think of them as a way to provide convenient, personalized, relevant and to-the-point inbound and outbound self-service dialogues to customers.
Want to find out more about powering inbound and outbound conversational self-service dialogues that deliver the answers your customers are looking for? We’d love the opportunity to help you make the most of the world’s fasting growing communication channel. Contact us via phone, chat, or email – whichever channel you prefer.