Building Customer Service Chatbots with Aspect CXP 17

How to teach a chatbot to understand natural language using CXP Designer and Aspect Natural Language Understanding

Chatbots have a tremendous potential for customer service, marketing, and general consumer engagement at scale. The technology that enables automated conversations on SMS, Facebook Messenger, web chat, or other messaging channels, is often not fully understood, which can easily lead to wrong expectations or the feeling of being left in the dark when vendors wave the magic wand of “artificial intelligence.” Have a look at this hands-on video giving you a peak behind the scenes, showing how to use Aspect CXP 17 and its advanced Natural Language Understanding capabilities to build customer service chatbots that can add value for your organization today.