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Volume Forecasting | Scheduling | Tracking
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Speech Analytics | Text Analytics | Trend Discovery
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Build lifetime customer loyalty with a world-class, full-featured enterprise cloud contact center platform that scales to meet the needs of large organizations.
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Optimized for high availability and business continuity and backed by an industry-leading 99.999% uptime service level agreement (SLA).
Best-in-class, enterprise-tier cloud contact center solution scales to meet the demands of large businesses. Adopt the contact management and workforce optimization applications you need now; add capabilities as you grow.
Easy-to-use, browser-based interface enables agents to work from home or on-site as needed.
Simplified, streamlined smartphone interface mimics the look and feel of the agent desktop to allow agents to manage their schedules remotely.
Gold-standard omnichannel simulation models provide the most accurate forecasting and flexible scheduling across all channels.
Centralize and coordinate all enterprise outbound activities across multiple departments or contact centers with compliant outbound campaign management tools to reach more customers at the right time.
Select the public cloud service provider of your choice—Microsoft Azure or the AWS cloud. Seamlessly interface with third-party routers, and more.
Agents can access the Aspect Via Engagement Center widget embedded directly in Salesforce.com, allowing the CRM to be used as each agents' primary interface.
Seamlessly transition all WFM configurations and data from on-premises or hosted systems to the Aspect Via cloud platform, now more easily than ever, with equivalent best-of-breed capabilities.
The Aspect Via platform is a world-class, fully-featured cloud contact center solution with the agility to help large enterprises scale as business needs change, delivering proven, best-of-breed contact management and workforce optimization capabilities deployed using the cloud provider of your choice.
Talk to an Expert
“What’s really impressive about Aspect Via is how quickly you can deploy a full omnichannel contact center from scratch. Our contact center representatives love using Aspect Via, especially the easy to use and intuitive UI. It keeps them on track by providing access to their schedules, team and individual statistics and allows them to self-manage their daily and overall performance.”
- Connor Shaw, Head of Omni-Channel Centre of Excellence, Hoist Finance
Resources
Ring Case Study
Hoist Finance Case Study
Your Journey to the Cloud eBook