Superior Inbound Routing
Dynamic Inbound Routing capabilities make it possible to align skill requirements for specific contact flows and work types with real-time system conditions to automatically select the most qualified resource to handle customer inquiries.
A fully-featured outbound solution with all the tools enterprise contact centers need to comply with national, regional, and local regulations.
Multichannel Choice, Omnichannel Experiences
Support multichannel routing capabilities and omnichannel customer interactions across voice, email, IM, web chat and SMS. Allow agents to communicate in multi-session engagements across channels. One voice, and up to seven additional text-based channels.
Enhanced Outbound Capabilities
As the gold standard for outbound contact management, this Aspect Unified IP release delivers even more outbound capabilities to an already robust set of tools.
Aspect Unified IP plus Aspect® CXP™ equals better customer experiences. Seamlessly add modern self-service capabilities like contemporary IVR, Bots; voice and text with natural language understanding capabilities for conversational dialogues.
Achieve More Right-party Contacts
The most efficient outbound solution on the market, giving organizations the operational agility to reach more customers at the right time, on their channel of choice.
A Proven Solution
Aspect Unified IP is trusted by the world's largest organizations to deliver superior customer experiences.
This release delivers an enhanced user interface that streamlines administrative tasks and helps connect management to real-time information and alerts faster.
Aspect Unified IP brings additional efficiencies including a new stereo recording capability that saves thousands of dollars per month by eliminating the need to convert mono recordings to stereo for interaction analytics.
UMS Stereo Recording Support
Experience significant cost savings from stereo recording capabilities! This new feature eliminates the need to convert from mono to stereo for analytics and analysis.