Existing Aspect Unified IP customers, see why NOW is the time to upgrade. LEARN MORE.
 
 

Waiting to upgrade is expensive and risky. You need a plan. We've got one.
There has never been a better time to upgrade to Aspect Unified IP 7.4.SP2

Don’t Miss Out!

Get all the latest features and capabilities you are entitled to, to take advantage of contact center efficiencies and deliver customer experiences that result in improved satisfaction, increased revenue and streamlined operations.

5 Year Release Support

Aspect has made a commitment to support the upcoming Aspect Unified IP 7.4 Service Pack 2 for five years from general availability; plan your upgrade to 7.4 today!

 

CFPB Compliance Enhancements

Balance compliance with Agent productivity to ensure outbound engagement success with the most up-to-date CFPB regulations in this release.

New and Improved User Experience

Unified Director has been modernized into a more user-friendly dashboard, enhancing the navigation, reporting, agent activity, testing, recording and chat UI experience.

 

Updated Third-party Components

Stay current and compliant with updates and patches provided by third party components. Reduce security and malware risks; and third-party component EOL risks.

Improved Unified Media Servers

Keep critical telephony/media services and customer engagement channels available. Unified Media Servers are required for Aspect Unified IP 7.4 and above and offer more than double the capacity of legacy TMS/DCP servers.

 

Aspect Unified IP is the most advanced on-premises enterprise contact center solution, helping organizations improve customer engagement and recover more debt, all while reducing costs.

Talk to an Expert

The world’s most full-featured and dependable enterprise contact center solution available on-premises.

Aspect Unified IP powers millions of interactions every day and is utilized by more outbound contact centers than any other solution.

Superior Inbound Routing

Dynamic Inbound Routing capabilities make it possible to align skill requirements for specific contact flows and work types with real-time system conditions to automatically select the most qualified resource to handle customer inquiries.

Regulation Compliance

A fully-featured outbound solution with all the tools enterprise contact centers need to comply with national, regional, and local regulations.

 

Multichannel Choice, Omnichannel Experiences

Support multichannel routing capabilities and omnichannel customer interactions across voice, email, IM, web chat and SMS. Allow agents to communicate in multi-session engagements across channels. One voice, and up to seven additional text-based channels.

Enhanced Outbound Capabilities

As the gold standard for outbound contact management, this Aspect Unified IP release delivers even more outbound capabilities to an already robust set of tools.

 

Modern Self-Service

Aspect Unified IP plus Aspect® CXP equals better customer experiences. Seamlessly add modern self-service capabilities like contemporary IVR, Bots; voice and text with natural language understanding capabilities for conversational dialogues.

Achieve More Right-party Contacts

The most efficient outbound solution on the market, giving organizations the operational agility to reach more customers at the right time, on their channel of choice.

 

A Proven Solution

Aspect Unified IP is trusted by the world's largest organizations to deliver superior customer experiences.

Usability Improvements

This release delivers an enhanced user interface that streamlines administrative tasks and helps connect management to real-time information and alerts faster.

 

Cost Savings

Aspect Unified IP brings additional efficiencies including a new stereo recording capability that saves thousands of dollars per month by eliminating the need to convert mono recordings to stereo for interaction analytics.

UMS Stereo Recording Support

Experience significant cost savings from stereo recording capabilities! This new feature eliminates the need to convert from mono to stereo for analytics and analysis.

 

“Aspect Unified IP provides best-in-class functionality and uptime for our entire organization including collections, customer service, back office, loan origination, and service desk. It is both an effective and efficient solution for our contact center and customer engagement needs.”

- Michael Montgomery, VP Contact Center Solutions Exeter Finance