Aspect® CXP™ - The Aspect CXP platform and tool set supports the entire self-service application lifecycle. Design, develop, document, test, deploy, report on and analyse any self-service application, including IVRs, chatbots, mobile web applications and more. Applications are 100% portable and integrate with all Aspect and third-party contact centre solutions.
Aspect® Performance Management™ - This valuable reporting and analytics tool collects, correlates and displays information from various sources throughout the enterprise, providing managers with a "single source of truth" relevant to each user's role and responsibilities. Explicitly align the goals of contact centre employees with the goals of the larger organisation by focusing on KPIs that drive top-level business initiatives.
Aspect® Quality Management™ - Effectively evaluate the quality of voice and text-based customer interactions. By integrating quality management with recording and survey capabilities, managers can identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback to provide insight on both business issues and contact quality.
Aspect® Unified IP® - This complete, software-based contact centre platform brings all contact centre solutions together in one place, on one platform, so informed and empowered agents can keep talking, typing and conversing. At the same time, it minimises customer effort, providing a differentiated omnichannel customer experience across voice, email, chat, SMS, IM and social channels.
Aspect® Workforce Management™ - Staff the right agents, at the right time, for the right customer. Aspect Workforce Management is an easy-to-use forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee and supervisor is productive, engaged and delivering an exceptional customer experience at the lowest cost.