OVERVIEW

Increase the Knowledge and Skills of Your Entire Contact Centre

The backbone to any successful business is its strong educational pillars. Studies show training can increase retention of existing employees by as much as 70 percent. Constant training keeps employees up to date with new technology and best practices, which ultimately improves customer satisfaction.

With our full range of online, classroom and computer-based courses, Aspect helps ensure your company always has easy access to the training you need.

Choose a certification by product

Choose a certification to pursue based on a technology that interests you, or in on your career path. Review the training plan assigned to that certification’s path.

Prepare to pass your certification exam

Purchase, sign up for, and attend the required classes offered by Aspect Education Services. Go back and practice/review materials taught.

Take your certification exam

Once you are prepared for your exam, click the button below, register for an exam (fees apply), and reap the rewards of holding an Aspect certification.

Training by Product

Aspect® Advanced List Management
Aspect® CXP
Aspect® Engagement Analytics
Aspect® Performance Management
Aspect® Prophecy
Aspect® Quality Analytics
Aspect® Quality Management
Aspect® Unified IP®
Aspect Via®
Aspect® Workforce Management
Aspect® Zipwire®
Aspect® Advanced List Management
Aspect's enhanced contact list and campaign management tool helps businesses easily develop, deploy and analyse sophisticated contact strategies across single or multiple diallers, to increase contact success rates and optimise sales and/or collections productivity and results. Dynamically build high-yield campaigns using disparate host data sources, customer interaction histories and complex business rules.

CERTIFICATION PROGRAMS

Get Aspect Certified

Aspect offers several different levels of certification for a range of Aspect solutions, enabling you to further your knowledge and apply insights to more challenging scenarios. Product-specific certification paths enable you to:

  • Demonstrate expertise with industry-leading software
  • Add value to your current role
  • Increase your marketability
  • Gain insight and knowledge

Available Product Certifications

Aspect® CXP
Aspect® Performance Management
Aspect® Quality Management
Aspect® Unified IP®
Aspect Via®
Aspect® Workforce Management

Which Aspect Certification is Right for You?

Certifications will prepare you for the roles below.

Aspect Certified Specialist

  • Functional Administrators
  • Supervisors
  • Team Leads

Aspect Certified Professional

  • Supervisors
  • Managers
  • Functional Administrators
  • Subject Matter Experts
  • IT/System Administration
  • Application Analysts
  • Team Leads

Aspect Certified Expert

  • Partners
  • Developers
  • Supervisors
  • Managers
  • IT/System Administrators
  • Subject Matter Experts

Aspect Certified Master

  • Implementation Partners
  • High-End Developers
  • Support Analysts
  • Support Engineers
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EDUCATION RESOURCES

Course Catalog

See the courses available in our training and certification programs, and read course descriptions to see which courses are right for you.
VIEW COURSES

Live Class Schedule

Find an in-person course at a training location near you. Learn about available on-site training opportunities for your organization.
VIEW SCHEDULE

Login or Register Now

Access your current training modules and view your certification path.
LOGIN/REGISTER

Frequently Asked Questions

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