Aspect® Advanced List Management™
Aspect's enhanced contact list and campaign management tool helps businesses easily develop, deploy and analyse sophisticated contact strategies across single or multiple diallers, to increase contact success rates and optimise sales and/or collections productivity and results. Dynamically build high-yield campaigns using disparate host data sources, customer interaction histories and complex business rules.
The Aspect CXP platform and tool set supports the entire self-service application lifecycle. Design, develop, document, test, deploy, report on and analyse any self-service application, including IVRs, chatbots, mobile web applications and more. Applications are 100% portable and integrate with all Aspect and third-party contact centre solutions.
A powerful speech and text analytics engine, Aspect Engagement Analytics enables quality analysts, business analysts and other advanced users to surface valuable insights into quality, operational efficiency and customer satisfaction across all customer communication channels. Turn every interaction into valuable data that informs key business decisions.
This valuable reporting and analytics tool collects, correlates and displays information from various sources throughout the enterprise, providing managers with a "single source of truth" relevant to each user's role and responsibilities. Explicitly align the goals of contact centre employees with the goals of the larger organisation by focusing on KPIs that drive top-level business initiatives.
Aspect Prophecy is an industry-leading IVR and SIP platform that makes it easy for companies to develop and deploy customised customer contact applications. Built entirely on the principles of simplicity, portability and open standards, applications developed with Aspect Prophecy can be deployed on-premise or in any cloud or hybrid environment, and can easily be moved from one solution to another.
Combining the advantages of both speech analytics and quality management, Aspect Quality Analytics enables businesses to monitor 100% of the voice calls both into and out of the contact centre, categorise calls for easy review later and even target keywords or phrases that may be indicators of a poor experience, operational problem, compliance risk or other issue.
Effectively evaluate the quality of voice and text-based customer interactions. By integrating quality management with recording and survey capabilities, managers can identify the most appropriate interactions, evaluate agent performance and capture real-time customer feedback to provide insight on both business issues and contact quality.
This complete, software-based contact centre platform brings all contact centre solutions together in one place, on one platform, so informed and empowered agents can keep talking, typing and conversing. At the same time, it minimises customer effort, providing a differentiated omnichannel customer experience across voice, email, chat, SMS, IM and social channels.
Aspect Via is a flexible, secure, cloud platform with a common set of shared services for best-of-breed contact centre and workforce optimisation applications. Organisations can start with one or more applications and then add additional capabilities with ease, at their own pace and as business needs change.
Staff the right agents, at the right time, for the right customer. Aspect Workforce Management is an easy-to-use forecasting, planning, scheduling, employee self-service and real-time management tool that ensures every employee and supervisor is productive, engaged and delivering an exceptional customer experience at the lowest cost.
Incredibly easy to deploy and highly scalable, Zipwire is designed to meet the unique demands of specialised contact centre markets. With Zipwire’s simplicity and speed of setup, organisations can quickly gain access to a full range of contact centre tools and begin serving customers in the shortest amount of time possible.