Available as a cloud or on-premise solution, award-winning Aspect® Workforce Management™ software helps you accurately and easily forecast staffing requirements across all customer-facing inbound, outbound and back office resources.
- Easy forecast and scheduling of all interaction channels including:
- multi-session chat
- social media and others
- Forecast staffing requirements across all contact centre resources
- Automatic updates for historical patterns and calculating shrinkage
- Unlimited "what-if" scenarios to understand the impact of staff, budget or demand variations
- Real-time alerts when performance is out of tolerance