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The Contact Center in the Cloud Value Index: 2018 Vendor and Product Assessment

To remain competitive, organizations must deliver the best possible customer experience through all channels of engagement. Ventana's benchmark research finds that with consumers having embraced the internet, particularly social media and mobile devices, customers today are communicating with companies through more channels than ever before.
Date: 27/09/2018       
Contact Center


Speech Analytics Solutions for Travel & Hospitality Brochure

Customer service is what sets successful travel & hospitality companies apart. Providing an excellent customer experience is essential in this era where competition and lost business are always just a click away. Speech analytics helps you identify and apply best practices, makes your agents more prepared and productive, and delivers a superior customer experience that is consistent across all channels.
Date: 25/09/2018       
Workforce Optimization, Aspect Engagement Analytics


Speech Analytics Solutions for Banking and Finance Brochure

Speech analytics solutions can improve contact center efficiency and agent performance and satisfy customers and regulators, while increasing revenue.
Date: 15/08/2018       
Workforce Optimization, Aspect Engagement Analytics


University of Michigan Medical Center Case Study

Learn how the University of Michigan Medical Center improved their patient communication through Aspect’s Patient Engagement.
Date: 18/06/2018       
Contact Center


Ring Case Study

Learn how Ring improved their agent productivity and reduced shrinkage through with cloud-based, Aspect Via Workforce Management (WFM)
Date: 6/06/2018       
Workforce Optimization, Aspect Workforce Management, Aspect Via Platform


Intuit Case Study

Learn how Intuit improved their agent and customer experience through Aspect Workforce Management (WFM).
Date: 16/04/2018       
Workforce Optimization, Aspect Performance Management, Aspect Workforce Management


RS Components Case Study

Leveraging Aspect Workforce Management with Aspect Training
Date: 23/06/2017       
Other, Aspect Workforce Management, All Case Studies


Results 8 - 14 of about 95
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