“With Aspect, we have lowered overall costs by more than £600,000 per annum.”

Paul Milloy, National Resource Planning Manager, British Gas Services

Customer Management in Utilities

Achieve the optimal customer satisfaction / cost balance

Utilities such as water and electric have become essential to our way of life and the technology we use. Air conditioners, dishwashers, and washing machines all rely on utilities to work, and we depend on these machines as we go about our daily lives. Because of this, customers rely on utility companies that provide high quality, innovative services to keep their homes in working order. By providing convenient and easy-to-use methods for scheduling service visits, asking questions, and enquiring about outages and other emergencies, your company can remain an industry leader. Aspect has the solutions you need to give your customers what they need, when they need it.

Benefits to Working with Aspect

  • Enhance the customer experience by recognising customers on every channel and being ready to serve them at any time of day
  • Meet stringent OFWAT and OFGEM requirements by increasing customer satisfaction and evidencing compliance
  • Drive operational efficiencies and optimise employee performance – cost-effectively


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