Outsourcers

Aspect has helped over 2,000 companies in 70 countries build better customer-company relationships. This gives us a great perspective on the unique challenges facing each industry, as well as those that are common to all – like providing remarkable, cost-effective customer experiences for customers.

Remarkable and Cost-Effective Outsourced Customer Experiences

Aspect BPO Cloud, powered by LiveVox, delivers a new approach that fundamentally alters the way technology is deployed in the call centre, delivering highly scalable, feature-rich ACD, predictive dialer, IVR, call recording and reporting/business analytics tools from fully burstable carrier MPLS networks along with fully integrated cloud PBX functionality. This patented platform boasts measurable, proven benefits to customers beyond expected reductions in operating expenses and CAPEX outlays, such as shrinking deployment timeframes up to 95% and increasing agent talk-time approximately 30%-50% over traditional hardware. And we back our integrated cloud platform with a multi-tiered support structure, business analytics, change control and ongoing consulting around contact centre best practices so your business will keep running smoothly.

Benefits to Working with Aspect

  • Enhance the customer experience by recognising customers on every channel and being ready to serve them at any time of day
  • Achieve radical cost efficiencies and add value to your clients’ businesses
  • Extend your capabilities and stretch your revenue potential by deploying effective self-service

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