Gaming & Gambling

“Today’s discerning customers expect you to know them and to address what they want, wherever, whenever, and however they want it. That’s a tough call for gaming and gambling organisations which already have to deal with a great deal of conflicting priorities – from intense competition and subdued consumer spending to geo-political and legislative factors. Let Aspect help you deliver exceptional customer experiences each and every time – whatever the channel - and at a cost that will pleasantly surprise you”.

David Blatcher, Account Executive, Aspect

Deliver Exceptional Customer Experiences

  • Drive customer loyalty and optimise operational efficiency
  • Deliver omni-channel customer experiences that surpass ever-rising customer expectations
  • Optimise operational efficiency by having the right people with the right skills at the right time
  • Improve employee and customer satisfaction, maximise customer spend and reduce cost to serve

Industry Statistics

A recent study by PC Gamer found that of the 400 million multiplayer online gamers across the globe, 220 million did not spend money. The remaining 180 million constitute “paying” players that have an active subscription, pay once, or purchase the game through a retailer.

In April 2014, yStats.com predicted that mobile gambling will grow at double-digit rates to reach over 40% of the total online gambling market by 2018, as the number of mobile gambling users increases by a hundred million.

Understanding and engaging with gamers and gamblers will unlock a significant opportunity to develop a loyal revenue base by increasing the wallet share of paying players and attracting brand new paying players.

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