eCommerce: Pre- and Post-Sale Experience

This is about an eCommerce company, Monument Deal$, which believes in enriching the lives of their customers with a best-in-class consumer experience. It highlights the power of texting for outbound notifications that turn into 2-way conversational engagements, with contextual handover to live agents when needed.

The scenarios show the power of integrating data and delivering experience continuity across communication channels, including IVR, ITR (Interactive Text Response), disposable apps (mobile Web), and agent callback.

Industry: Retail
Solution components: Aspect CXP
Capabilities: Interactive Text Response, Disposable App, SMS