Inbound Voice
ACD | Intelligent Routing
Outbound Voice
Proactive Outreach | Predictive Dialling | Auto Dialling
Omnichannel Agent
SMS | Messaging | Social
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IVR | Digital Self-Service
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Volume Forecasting | Scheduling | Tracking
Performance Management
Coaching | Performance Data | Gamification
Quality Management
Quality Monitoring | Recording
Workforce and Interaction Analytics
Speech Analytics | Text Analytics | Trend Discovery
Consultancy | Implementation | Business Intelligence/Optimisation | Workforce Automation Innovations | Customer Experience Innovations
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Welcome to our interactive demo showcase! Each demo is designed to put you in the driver’s seat from the customer perspective, so you can see how powerful our consumer engagement self-service and omni-channel solutions are in a real-life scenario environment.
Proactively offer products over SMS to improve customer usage and mitigate future service issues.
Capbilities: Agent Callback, ITR, NLU
Deeply integrate all service channels to access the function needed at that moment, regardless of interaction point.
Capabilites: Collaboration, Disposable App, ITR, NLU
Streamline the appointment booking process over the channel customers prefer to use for engagement.
Capabilites: ITR, NLU, SMS
Simplify student engagement to enable registration, class changes and access critical data over interactive SMS.
Capabilities: ITR, NLU, SMS
Enable the public to receive critical emergency details and notifications for their area, and engage with the emergency management system over an interactive SMS channel.Capabilites: ITR, NLU, SMS
Highlight the power of texting for outbound notifications that turn into 2-way conversational engagements, with contextual handover to live agents when needed.Capabilites: ITR, IVR, Disposable Apps, Agent Callback, NLU