Contact Centre Capabilities Self-Assessment

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See How Your Contact Centre Compares

With more than 40 years’ experience, Aspect has a unique perspective and proven expertise helping companies deliver remarkable customer experiences.

Our Contact Center Capabilities Self-Assessment tool helps you quickly compare your current state to your desired state across ten key capability areas that affect the customer experience, with a focus on the today’s empowered, increasingly mobile consumer.

Example of the Aspect Assessment survey results visualization

Take the Survey Today. Enjoy the Complimentary eBook!

Self-Assessment eBook Image

After completing the short assessment, you’ll receive a custom report and matrix showing where you place on the spectrum in each of the ten areas. You'll also receive our research report eBook you can use to compare your results to the aggregate results of 500 companies representing a cross section of industries and contact centre sizes who have also completed assessments.

See a sneak preview of selected pages excerpted from the eBook.

Take the short survey today! Review the questions before beginning or click here to start your assessment.

After You Complete Your Survey, You Might Be Interested In…

After you’ve completed your survey and are awaiting your survey results, you may find these videos of interest. As noted in the eBook, they cover some of the top capabilities identified by 500 companies as “would like to have”.

 
 
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