Aspect Zipwire takes home prize at Contact Centre Technology Awards 2016

 

Aspect Software’s Aspect Zipwire has been named one of the top ten contact centre platforms on the market at this year’s Contact Centre Technology Awards 2016. Organised by Call Centre Helper, the awards recognise contact centre technologies that are making the biggest impact in the customer service industry and leading the way in innovation.

The two-stage awards see contact centre technology platforms first judged by a panel of respected industry experts, before the best of the bunch are put out for a public vote. Aspect Zipwire was awarded tenth place, having won praise from the public for its effectiveness, capability and for the fact that it is based in the cloud. Aspect Zipwire has enjoyed significant success in other award ceremonies since it first launched, having taken home the Best Product on Show award at Customer Contact Expo 2014 and been shortlisted for Most Innovative SMB Cloud Product at this year’s UK Cloud Awards.

Deployed on Aspect’s fully redundant, geographically dispersed cloud architecture, Aspect Zipwire uses the cloud to deliver the reliability and capacity needed to manage omni-channel customer interactions across voice, email, SMS, web-based messaging and video, with the capability to integrate social media and mobile apps. Aspect Zipwire enables businesses to deploy and manage a scalable, pure cloud contact centre or Help Desk with premium features at a competitive price. It has been designed to meet the demands of the largest enterprise contact centres as well as the unique needs of smaller contact centre operations.

Stephen Ball, Senior VP Europe & Africa at Aspect, said: “Aspect Zipwire was designed from the ground up, with contact centre operators in mind. This makes the award, which was voted for by our peers and those in the industry, all the more pleasing. Businesses of all sizes and from every sector have their sights set on moving to the cloud, and contact centres are no different. Cloud enables contact centre operators to achieve the flexibility and agility they need to respond to the evolving demands of today’s customers. You can also access the latest technological innovations on an on-demand and ‘pay-as-you-use’ basis. This, in turn, helps to provide all-important competitive advantage and differentiation in the market.”

Jonty Pearce, Editor of Call Centre Helper, commented: “These awards are voted on not by a panel of ‘experts’ but by real life contact centres that are using the technology. Over 350 votes were received during the voting process and the detailed comments clearly show what customers love about the technology. Aspect Zipwire was particularly singled out for its capabilities and futuristic technology.”

 

About Aspect

Aspect’s fully integrated solution unifies the three most important facets of modern contact centre management: customer interaction management, workforce optimisation, and back-office. Through a full suite of cloud, hosted and hybrid deployment options, we help the world’s most demanding contact centres seamlessly align their people, processes and touch points to deliver remarkable customer experiences. For more information, visit www.aspect.com/uk

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