Aspect in the News

Read what others are saying about Aspect

4 February 2019, Vector Capital Completes Acquisition of Aspect Software, Business Wire

16 January 2019, Omnichannel Customer Experience: How Much is too Much?, CMSWire

1 January 2019, Vector Capital's Acquisition of Aspect Emphasizes Both Customer and Agent Experiences, Opus Research

14 December 2018, Consumers Are Evolving the Customer Experience. Are Brands Evolving with Them?, CustomerThink

12 December 2018, Customer Service Expectations Are Evolving, eMarketer

5 November 2018, The Future of Call Centers and Customer Service: Are Robots Taking Over?, BestTechie

1 November 2018, Why People Are Saying 'Thank You' to Chatbots, Entrepreneur

16 August 2018, Agents Share Their Secrets to Happiness, CustomerThink

2 August 2018, Project Managers Need to be Warriors, not Bookkeepers, CIO

19 July 2018, Study Finds Interest in the Gig Economy Among Customer Service Agents, DestinationCRM

4 June 2018, Self-Service and Assisted Service: Putting It All Together, SpeechTech Mag

23 May 2018, Google Duplex's Conversational AI Showsa Path to Better Customer Service, CMSWire

14 May 2018, Is Google Duplex Really that Incredibly Bad (Ass)?, Voicebot.ai

11 May 2018, Blueworx Partners with Aspect to Launch Blueworx CX, Smart Customer Service

8 May 2018, Women in Tech: Stronger Than Ever in 2018, No Jitter

7 May 2018, Why Conversational AI Matters, ETCIO

20 April 2018, Beyond the Phone: Aspect Software on Importance of Alternative Comms, UCToday

17 April 2018, News: UnionBank Improves Customer Interaction with Aspect Software Omni-Channel Solution, ContactCenterWorld

01 April 2018, Rosie the Robot Meets Margot the Wine Bot, Contact Center Pipeline

23 March 2018, Aspect Software Appoints Krishna Arani as SVP Asia-Pacific Sales, ContactCenterWorld

19 March 2018, IT's Most Wanted: 16 Indispensable Traits of IT Pros, CIO

15 March 2018, Putting Your Chatbots to Work, Earley Sciences

10 March 2018, Contact Center Solutions Week in Review, Contact Center Info

7 March 2018, Aspect Launches AI Assistant Suite, Smart CustomerService

3 March 2018, Are you so good your customers would pay double?, The Small Business Expert

13 February 2018, Consumers Don't Have Time For Poor Customer Service, eMarketer

9 February 2018, Customers Are Willing to Pay a Lot More for a Better Customer Service Experience, CustomerThink

8 February 2018, How Grocery Giant Lidl's Chatbot, Margot, Consistently Offers Great Wine Recommendations to Thousands, Opus Research

5 February 2018, Your IVR Doesn't Have to Suck, NoJitter

3 February 2018, Contact Center Solutions Week in Review: Aspect, Contact Center Solutions

1 February 2018, Here's What's Wrong With Most Customer Service Training (And How to Fix it), Forbes

28 January 2018, Would You Rather Clean a Toilet or Contact Customer Service, Forbes

25  January 2018, Many Brand Marketers Plan to Try Conversational Commerce, eMarketer

24 January 2018, Consumers are abandoning traditional customer service channels, Business Insider

23 January 2018, Here's How Customer Service Can Drive Retail Churn, Business Insider

23 January 2018, Does Your Company Need a Chatbot?, CMSWire

11 January 2018, Aspect Software Launches Reseller Programme, Channel Pro

10 January 2018, Aspect Launches first ever European channel effort, IT Europa

7 December 2017, FCA: Banks Are Under-Reporting Cyber-Attacks, InfoSecurity 

23 November 2017, Efforts to tackle mobile fraud are being hampered by lack of clarity around liabilty, Business Computing World

2 October 2017, Lean mean customer engagement machines, Access AI

27 September 2017, Aspect Software enables a sophisticated and efficient Interactive Voice Response experience for The General's customers, ITWeb

18 September 2017, Best Practices to Improve Customer Experience in a Call Centre, Call Centre Helper

13 September 2017, C-suite facing challenges in fulfilling customer engagement strategies, Call Centre Helper

13 September 2017, C-suite facing challenges in fulfilling customer engagement strategies, Contact Centres

13 September 2017, C-suite facing challenges in fulfilling customer engagement strategies, Director's Club News

29 August 2017, What you can do to increase advisor satisfaction, Call Centre Helper

28 August 2017, Research Reveals That Customer Engagement Is a Popular Boardroom Topic, Call Centre Helper

28 August 2017, Media reports of fingerprint and facial recognition security vulnerabilities show the need for a different approach, Vanilla Plus

23 August 2017, ‘Victim Blaming’ Is Unproductive In The Fight Against Fraud, Lawyer Monthly

16 August 2017, The Age of Engagement- New Insights, UK Employee Experience Awards blog

11 August 2017, The insecurity of fraud victims in the fight against cyber-assailants, GT News

10 August 2017, The insecurity of fraud victims, Global Banking and Finance

9 August 2017, "Victim Blaming" is Unproductive in the Fight Against Fraud, says Aspect, FinTech Finance

9 August 2017, "Victim Blaming" Is Unproductive In The Fight Against Fraud, Says Aspect, Transaction Banker

8 August 2017, Robots in the Contact Center, Pelorus Associates

1 August 2017, Workforce Optimisation in the customer engagement centre: The future is in the cloud, Compare the Cloud

1 August 2017, This Emerging Mobile Technology can Tackle Social Engineering Fraud, Call Centre Helper

31 July 2017, Aspect Software Launches Aspect Verify 17 in the UK, Call Centre Helper

28 July 2017, Emerging Mobile Technology can Tackle Ongoing Issue of Social Engineering Fraud, Fintech Finance

28 July 2017, Emerging Mobile Technology can Tackle Ongoing Issue of Social Engineering Fraud, Bobsguide

28 July 2017, Emerging Mobile Technology can Tackle Ongoing Issue of Social Engineering Fraud, Fintech Finance

25 July 2017, TMC names Aspect Software's Aspect Via™ Enterprise a 2017 Communications Solutions Product of the Year Award Winner, Contact Centre News

5 July 2017, Banks' inflexible and restrictive processes leave fraud victims frustrated, Fintech News

5 July 2017, Banks' inflexible and restrictive processes leave fraud victims frustrated, EU Bankers

5 July 2017, Banks' inflexible and restrictive processes leave fraud victims frustrated, Transaction Banker

4 July 2017, Banks' inflexible and restrictive processes leave fraud victims frustrated, Fintech Finance

29 June 2017, Aspect Software Enhances Customer Experience for Allianz Ayudhya With Aspect Unified IP, Contact Centre News

28 June 2017, 23 Ways to Improve Long-Term Productivity in the Contact Centre, Call Centre Helper

22 June 2017, Over a quarter of fraud victims spotted suspicious activity before their banks, Fintech Finance

19 June 2017, Over a quarter of fraud victims spotted suspicious activity before their banks, Call Centre Helper

19 June 2017, Over a quarter of fraud victims spotted suspicious activity before their banks, bobsguide

19 June 2017, Over a quarter of fraud victims spotted suspicious activity before their banks, Call Centre Club

7 June 2017, 21 Smart Ways to Improve Web Chat, Call Centre Helper

7 June 2017, RS Components improves customer service by making the most of Aspect Workforce Management with new qualification, Components in Electronics

31 May 2017, Aspect Software Announces 3rd Annual Aspect Customer Experience (ACE) award Winners, Sector Publishing Inteligence

16 May 2017, Aspect Software Showcases its Cloud Customer Engagement Centre, Call Centre Helper

16 May 2017, Aspect Software Showcases its Cloud Customer Engagement Centre on Tour of UK & Ireland, Fintech Finance

15 May 2017, Twitter pushes into customer service – can it prove to be successful?, ITProPortal

09 May 2017, WFM software moves to the cloud, Call Centre Helper

08 May 2017, Aspect Software announces Aspect Via™ Workforce Management™, SaaS version of Aspect’s award-winning WFM solution, Contact Centre News

04 May 2017, Aspect Software simplifies development of customer service chatbots, Financial News

27 April 2017, Aspect Improves chatbots, Call Centre Helper

19 April 2017, How to spot fake contact centre scams, Contact Centres

10 April 2017, AI will dominate banking and less interaction will create a more human experience, says Aspect Software, Bobsguide

06 April 2017, 21 Mistakes to Avoid… Cloud Contact Centre Technology, Call Centre Helper

04 April 2017, Aspect Software launches Aspect Via in Europe, Bobsguide

01 Apr 2017, Cool Hand Stew, Saddletree Research

27 March 2017, Mobile options are key to self-service success, Contact Centres

23 March 2017, Aspect Software recognised as a 'Best of the Best' professional service organisation, Call Centre Helper

17 March 2017, Gadget Ransomware Warnings Highlight Opportunity To Improve Identity Authentication, Says Aspect Software, Financial IT

16 March 2017, Gadget Ransomware Warnings Highlight Opportunity To Improve Identity Authentication, Says Aspect Software, Professional Security

16 March 2017, Gadget Ransomware Warnings Highlight Opportunity To Improve Identity Authentication, Says Aspect Software, Bobsguide

16 March 2017, Gadget Ransomware Warnings Highlight Opportunity To Improve Identity Authentication, Says Aspect Software, Information Security Buzz

13 March 2017, The chatbot customer service adoption rate, My Customer

01 March 2017, Intelligent virtual helpers whittle away at human jobs, Financial Times

21 February 2017, Robust Self-Service Platform Essential In Modern Contact Centre, Contact Centres

10 February 2017, Omni-channel sales restricted as majority of consumers still have security concerns, survey finds, Retail Risk

09 February 2017, Security concerns 'restrciting online purchases', Call Centre Helper

09 February 2017, Security concerns 'restricting online purchases', Retail Systems

08 February 2017, 70% of UK consumers avoid purchasing through social media due to security fears, Fashion Network

07 February 2017, Omni-channel sales throttled as shoppers won't buy through SMS, social or chat despite loving mobile apps and email, Internet Retailing

30 January 2017, Trupanion selects Aspect Via to create true omni-channel experience, Contact Centres

28 January 2017, Designing an effective Cloud Service user experience, Bloor

25 January 2017, Aspect Software helps major UK bank to reduce cost of fraud prevention, EU Bankers

25 January 2017, Aspect Software helps major UK bank to reduce cost of fraud prevention, Bobs Guide

04 January 2017, Stephen Ball, SVP, Aspect Software: Tips for WFO buyers, MyCustomer

20 December 2016, Aspect Software Calls for Banks to Collaborate, Contact Centres

13 December 2016, Four Customer Service Trends for 2017 - According to Aspect, Engage Customer

12 December 2016, Aspect Software predicts the top four customer service trends in 2017, Contact Centre News

08 December 2016, 44% of US consumers want chatbots over humans for customer relations, Business Insider UK

05 December 2016, Is VR coming to get you?, Enterprise Times

05 December 2016, Have you been SIM Swapped? The top five warning signs of mobile banking fraud, Bdaily

22 November 2016, Aspect Case Study: British Retail and Commerial Bank, Call Centre Helper

18 November, Have you been SIM Swapped? Warning signs of mobile banking fraud, Contact Centres

18 November 2016, Why live chat is MUCH more important than you think, Adresta

11 November 2016, The next steps for cloud - Where do we go from here?, Contact Centres

11 November 2016, Aspect Software named Ventana Research Technology Innovation Award Winner for Customer Excellence, Contact Centre News

10 November 2016, Crisis communications lessons from the Tesco Bank incident response, Continuity Central

09 November 2016, Twitter's chatbot introduction will help to establish it as the perfect platform for customer service, Call Centre Helper

08 November 2016, Data breaches are one thing, lack of basic communications is another, says Aspect Software, Contact Centre News

07 November 2016, Aspect Software appoints senior director to drive growth of digital identity division, IoT Now

07 November 2016, Twitter chatbot introduction perfect platform for customer service, Contact Centres

04 November 2016, Twitter's chatbot introduction will help to establish it as the perfect platform for customer service, says Aspect Software, Contact Centre News

01 November 2016, Is your Contact Centre future ready? Asks Apect, Contact Centres

26 October 2016, Banks must master security basics say Aspect Software, Contact Centres

21 October 2016, Banks must master security basics or play catch-up with mobile banking fraud, Call Centre Helper

19 October 2016, Feedback ultimate tool for improving contact centre experience, Contact Centres

19 October 2016, Feedback from customers is the ultimate tool for improving the contact centre experience, says Aspect Software, Contact Centre News

12 October 2016, How do I... Manage and schedule multi-skilled agents?, Call Centre Helper

06 October 2016, Independent research firm praises Aspect Software, Call Centre Helper

04 October 2016, Aspect Software named leader in contact centre interation management, Contact Centres

03 October 2016, Capital market fintechs fail to attract investors, Computer Business Review

03 October 2016, Challenger banks ignoring under 18s, and that's a mistake, ITProPortal

03 October 2016, Challenger Banks Neglecting Mobile Youth Market, Contact Centres

26 September 2016, Aspect Software Named #1 Global Workforce Management Solution Vendor by Pelorus Associates, Call Centre Helper

23 September 2016, Aspect Software Named #1 Global Workforce Management Solution Vendor by Pelorus Associates, Contact Centre News

21 September 2016, An Introduction to... Quality Management Technology, Call Centre Helper

19 September 2016, Microsoft's stake in artificial intelligence leads the way for serious business use, IoT Now

15 September 2016, Modern, consumer-like software tools make happier, more productive customer service agents, Call Centre Helper

12 September 2016, Age of the restauroids: Will robots become a reality in restaurants?, Big Hospitality

12 September 2016, Aspect Software talks customer servcie revolution at CC EXPO, Contact Centres

31 August 2016, Aspect Software recognised by Frost & Sullivan, Manufacturing & Logistics IT

26 August 2016, Microsoft’s Stake in Artificial Intelligence Leads the Way for Serious Business Use, Call Centre Helper

26 August 2016, The weird and wonderful future of AI chatbots, IDG Connect

15 August 2016, UK Banks Must Heed NIST Warnings Says Aspect, Contact Centres

11 August 2016, Challenger Banks Will Only Benefit from the CMA’s Changes if they Can Deliver on Mobile, Call Centre Helper

03 August 2016, No Passwords Next Step in Customer Engagement, Contact Centres

27 July 2016, Aspect Software: Mobile banking is a core focus for challenger banks, Financial IT

21 July 2016, What is the state of the omnichannel contact centre? MyCustomer

20 July 2016, Can chatbots ever be more than ‘spammy’ marketing tools? MyCustomer

07 July 2016, Integrating Social Big Challenge Facing Contact Centres, Contact Centres

07 July 2016, Challenger banks think they’re as good as the big guys, ITProPortal

05 July 2016, Challenger banks think they do it better than the big four, Business Money

29 June 2016, 5 Tips for Great Customer Service on Social Media, Call Centre Helper

24 June 2016, The Disposable Agent, Contact Centres

21 June 2016, Can BYOD actually sharpen the line between work and home? Tech Page One

16 June 2016, Omni-Channel Integration Biggest Challenge When Adopting Text Based Customer Service, Contact Centres

16 June 2016, Omni-channel integration is the biggest challenge for contact centres adopting text-based customer service, Contact Centre News

09 June 2016, Aspect Software releases Aspect EQ Workforce Optimization 8.2, BDaily

03 June 2016, Aspect Software releases Aspect EQ Workforce Optimization 8.2, Vanilla Plus

01 June 2016, Future-proof your office, The Telegraph

01 June 2016, Aspect Software Releases Aspect EQ Workforce Optimization 8.2, Contact Centre News

25 May 2016, Workforce chatbot Aspect Mila intelligent assistant aims to bring new efficiency to contact centre agents, Vanilla Plus

24 May 2016, Businesses must recognise the transformative impact of data on the customer experience, Retail Technology Review

17 May 2016, The Impact Of Data On The Customer Experience, Contact Centres

17 May 2016, Aspect's new 'chatbot' assistant aimed at redefining contact centre interactions, Engage Customer

11 May 2016, Aspect Software Announces Workforce Chatbot Aspect® Mila, Contact Centre News

11 May 2016, Aspect Software Announces Aspect Via, Contact Centre News

10 May 2016,Edwardian Hotels launches robot concierge, Hotel Owner

09 May 2016, Edwardian Hotels London launches 'virtual host' designed by Aspect Software, PA Life

05 May 2016, 72% Expected to Roll Out Digital Transformation Strategies Within 2 Years, Call Centre Helper

27 April 2016, 25 Ways Technology Can Increase Agent Productivity, Call Centre Helper

25 April 2016, Aspect Software enhances customer service for Working Links with Aspect Zipwire, Contact Centre News

22 April 2016, Banks need to act to combat rising cases of SIM Swap, EU Bankers

21 April 2016, Aspect Software announces UK winners at ACE Europe Awards 2016, Contact Centres

14 April 2016, Aspect Software leading the chatbot revolution, Contact Centre News

11 April 2016, Are telcos becoming cyber security companies? CBR

06 April 2016, What’s Next With... Cloud Contact Centres? Call Centre Helper

01 April 2016, Right place, right time: the growth of the cloud contact centre market, Outsource

30 March 2016, UK Cloud Awards 2016 shortlist unveiled, Cloud Pro

29 March 2016, Aspect Software accelerates the race to replace legacy NICE, Verint WFO Solutions, Contact Centre News

14 March 2016, Open Doors controls relationship management costs with the cloud, Contact Centre News

11 March 2016, The text factor – the dangers of SMS authentication, PaymentEye

02 March 2016, New Platform Simplifies Self-Service, Call Centre Helper

23 February 2016, Cloud-based contact centre market set to grow by half, suggests new research from Cloud Industry Forum, Contact Centre News

18 February 2016, Make Way For Messaging Confirms Aspect Research, Contact Centres

11 February 2016, Aspect Software Announces Aspect CXP 15, Dynamic New Visual Development Environment for Self-Service Applications, Contact Centre News

10 February 2016, Is data safe in contact centres?, Call Centre Helper

10 February 2016, BPO suffers data quality lapse, Professional Outsourcing

05 February 2016, Compare The Cloud – A Resource For Finance And Other Cloud Users, Forbes

03 February 2016, Revolutionising the customer experience with the cloud, Compare the Cloud

25 January 2016, Aspect Software appoints John Hough as Regional Vice President of Sales, Northern Europe, Connect World

19 January 2016, Aspect Warns Banks of SMS OTP Vulnerability, Mobile Marketing Magazine

19 January 2016, Aspect Software appoint John Hough as Regional VP of Sales, Northern Europe, Channel Info

08 January 2016, Channel roundup: Who's gone where? Microscope

06 January 2016, Aspect Software Partners with Tripudio Telecom, Call Centre Helper

04 January 2016, Aspect Software Appoints Stephen Ball to Europe and Africa SVP, Contact Centres

10 December 2015, Outsourcing gives a big boost to the UK economy, The Times (Raconteur)

26 November 2015, Edwardian Group London simplifies and streamlines customer interactions, Contact Centre News

26 November 2015, We're More Likely to Divorce than Switch Our Bank, Contact Centres

18 November 2015, Black Friday could make or break the contact centre, Retail Technology Review

29 October 2015, Work Needed On Self-Service To Improve Customer Experience, Contact Centres

12 October 2015, Aspect Software leads the Champions quadrant in Frost and Sullivan Industry Quotient Matrix 2015 Contact Centre Outbound Systems Vendors report, Contact Centre News

18 Sep 2015, Aspect Software talks DIY at Customer Contact Expo, Contact Centres

09 Sep 2015, Aspect Software announces enhancements to Zipwire, Contact Centres

18 Aug 2015, Aspect nabs Avaya channel duo for partner drive, CRN

10 Aug 2015, Law should shock energy into improving customer service, CRN

04 Aug 2015, Collections departments must act now in advance of expected interest rate rise, Credit Man

30, Jul 2015, Time to take social media seriously as a customer service tool, says Aspect, Contact Centre News

20 Jul 2015, A proactive approach will stop companies "driving" customers away, Contact Centre News

03 Jul 2015, UK calling: How should brands respond to avoid costly customer service? My Customer

01 Jul 2015, Call charge changes do not need to be a headache for call centres, says Aspect, Contact Centre News

25 Jun 2015, Delivering better customer service a major cloud benefit, MicroScope

24 Jun 2015, Aspect Software announces new Global Consultant Liason program, Contact Centre News

19 Jun 2015, Four ways Comcast can resolve its customer service woes, My Customer

12 Jun 2015, Aspect Software and Edwardian Group London celebrate award success, Contact Centres

29 May 2015, Social media customer interactions need to showcase excellent customer service not erode it, Contact Centres

15 May 2015, Cutting the cord: Why telcos must leave product focus behind, VanillaPlus

24 Apr 2015, Companies need to change approach to cold calling or risk punishment, says Aspect, DBM

16 Apr 2015, Banks and network operators need to collaborate more to prevent mobile fraud, says Aspect Software, Connect-World

01 Apr 2015, Software firm urge banks to update security, Bridging & Commercial Distributor

17 Mar 2015, Better protection for customers against cold calls vital to industry reputation, says Aspect, Contact Centre News

13 Mar 2015, Aspect Software introduces experience continuity, Contact Centres

13 Mar 2015, Aspect Software and Amergy to engage in European regions, Connect-World

02 Mar 2015, Fragmented telecommunication providers should avoid a disjointed customer service, Customer Experience Magazine

06 Feb 2015, YouTube could replace the call centre, finds survey, Total Telecom

20 Jan 2015, Poor customer service is costing companies over £7.7 billion, Contact Centres