On-Demand Replays: Best of ACE 2020 Webinar Series

If you missed ACE 2020 or were unable to attend some of our most popular roundtable sessions, we’ve got you covered. Watch the following sessions on-demand.

Self-Service Engagement Strategies
Facilitated by: Craig Blake, Senior Director of Presales and Professional Services, Aspect
Presented by: Jorge Cruz, Senior Director of Innovations and Engagement, Aspect

Watch this webinar to hear how companies have designed and implemented omnichannel strategies for customer engagement, from speech enabling IVR systems, to integrating them with text messaging solutions, all the way to complex scenarios including text, mobile web, and social media channels.

The Uncertain Future of the Contact Centre
Facilitated by: Bob Moore Senior Manager, Product Marketing, Aspect
Presented by: Eric Hagaman, Senior Product Manager, Aspect

We live in a time of great uncertainty about how safe it will be to return to a traditional centralised contact centre model or whether we should keep the workforce at home. In this webinar, we will focus on the realities of work-from-home vs. the office and share real-world experiences from your peers.

Thinking About a Move to Cloud? Transitioning from Premise CC to Cloud
Facilitated by: Tyler Hinton, Product Marketing Manager, Aspect
Presented by: Akbar Riahi, Field Product Director, Aspect & David Funck, Chief Technology Manager, Aspect

Cloud contact centre software offers organisations improved flexibility, reliability, scalability, and cost savings. Yet, many contact centres that would like to move to the cloud struggle to define a path forward. This webinar will focus on how to move from an on-premises contact centre software deployment to a cloud contact centre, and what that process looks like.

Taking WFM to the Public Cloud
Facilitated by: Bob Moore Senior Manager, Product Marketing, Aspect
Presented by: Eric Hagaman, Senior Product Manager, Aspect & Akbar Riahi, Field Product Director, Aspect

There is a growing consensus that the future of contact centre software is ultimately software as a service (SaaS) delivered from public cloud providers such as Amazon Web Services and Microsoft Azure, with WFM often being the solution that is first to be migrated. But customers are divided on this issue. In this session we'll try to reconcile the differences of opinion and understand what the underlying barriers and drivers really are.

Work from Anywhere Best Practices
Facilitated by: Michael Kropidlowski, Senior Director, Product Marketing, Aspect
Presented by: Ed Berndt, Chief Customer Officer, Aspect

Many employees are now working remotely, and we’ve had several months to learn what works and what doesn’t. In this webinar, we will look at the real-world trials and tribulations of work-from-home contact centres and identify those practices that seem to work best.