Case Studies

     

Results 6 - 10 of about 30
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Ring Case Study

Ring Case Study

Learn how Ring improved their agent productivity and reduced shrinkage through with cloud-based, Aspect Via Workforce Management (WFM)
Date: 6/06/2018       
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Workforce Optimization, Aspect Workforce Management, Aspect Via Platform

 

Valley Medical Center Case Study

Valley Medical Center Case Study

Valley Medical Center experienced many positive patient impacts after deploying the full suite of Patient Engagement Solutions technology.
Date: 12/01/2017       
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Contact Center, Aspect Workforce Management

 

Stefanini Case Study

Stefanini Case Study

IT services provider upgrades to Aspect Unified IP to deliver multichannel help desk services to customers on four continents.
Date: 20/05/2016       
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Contact Center

 

City of Mesa

City of Mesa

The City of Mesa, Arizona standardizes on Aspect Unified IP, offers citizens more robust interaction options.
Date: 14/04/2016       
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Contact Center

 

Radio Systems Corporation Case Study

Radio Systems Corporation Case Study

Radio Systems Corporation deployed Aspect’s full-featured contact center solution with an integrated suite of workforce optimization technology and experienced service level increases, reduction in abandon rate and increased average speed of answer.
Date: 5/04/2016       
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Contact Center, Aspect Performance Management, Aspect Quality Management

Results 6 - 10 of about 30
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