Case Studies

Hoist Finance

Learn how Hoist were able to future-proof their contact centres and improve their outbound penetration rate and outbound efficiency by increasing the talk time and successfully engage with more customers without increasing the number of agents.

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Red Roof Inn

Learn how this leader in the economy lodging industry finds agent empowerment key to delivering remarkable customer service. By unifying its inbound customer contact capabilities with its workforce management software, Red Roof was able to reduce staff attrition while increasing employee and customer satisfaction.

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Ring

Ring, a global home security company owned by Amazon, is committed to offering smart security that’s accessible to everyone. See how the depolyment of  the Aspect Via WFM cloud solution has driven significant operational improvements, keeping agents engaged and productive and greatly simplifying the software update process.

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Austrian Post Case Study

Austrian Post Case Study

Austria’s leading logistics and postal services provider
Date: 7/12/2018       
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Customer Service, The Aspect Cloud, Aspect Hosted, Workforce Management, All Case Studies

 

Savvy Case Study

Savvy Case Study

Savvy is focused on serving customers with the very latest technology to constantly improve the speed and accuracy of their service and offer the very best product features and pricing to their customers.
Date: 9/10/2018       
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Telesales, The Aspect Cloud, Financial Services, All Case Studies, Aspect Via

 

Blue Shield of California Case Study

Blue Shield of California Case Study

Learn how Blue Shield of California has improved their agent experience through Aspect Workforce Management.
Date: 2/08/2018       
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Customer Service, Healthcare, Insurance, Performance Improvement, Workforce Management, All Case Studies

 

University of Michigan Medical Center Case Study

University of Michigan Medical Center Case Study

Learn how the University of Michigan Medical Center improved their patient communication through Aspect’s Patient Engagement.
Date: 18/06/2018       
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Customer Service, Healthcare, Business Intelligence, CRM, Aspect Customer Experience Platform (CXP), All Case Studies

 

Ring Case Study

Ring Case Study

Learn how Ring improved their agent productivity and reduced shrinkage through with cloud-based, Aspect Via Workforce Management (WFM)
Date: 6/06/2018       
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Customer Service, The Aspect Cloud, Other, Workforce Management, All Case Studies, Aspect Via
Results 1 - 5 of about 89
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