Easy-to-use, browser-based desktop view enables agents to work from home or on-site as needed.
NEW! Real Time Adherence UI Enhancements
Customers can now take advantage of an enhanced adherence dashboard to monitor alarms in real-time.
NEW! Improved Mobile UI
Simplified, streamlined smartphone interface mimics the look and feel of the agent desktop to allow agents to manage their schedules and view performance metrics remotely.
NEW! Trend Reporting
Improved trend reports are available in an enhanced user-interface to help management to quickly identify quality trends and track progress against goals over time.
Improved Quality Management
Ease-of-use upgrades including convenient pop-outs, quick views and other features help keep employees productive in any setting. New in v20
Request and receive immediate approval of agents' changes in schedule, even when the change is intra-day. New in v20
NEW! Designed for Large Enterprises
Scale up to 15,000 users in Microsoft Azure or the AWS cloud, seamlessly interface with third-party routers and more.
Enhanced Performance Tools
Aspect® Engagement Analytics™ now informs agent scorecards and dashboards, enabling self-correction and personal improvement. New in v20
Omnichannel Forecasting & Scheduling
Gold standard omnichannel simulation models provide the most accurate forecasting and flexible scheduling across all channels.
NEW! Simplified Migration
All configurations and data can be seamlessly transitioned from on-premises or hosted systems to the Aspect Via® cloud platform.