Overview
In our mobile, on the go society, contact centre workers are used to conducting much of their personal business through smartphone applications, so why can’t they use a smartphone app to manage their contact centre schedules? With Aspect Workforce Mobile, they have all the tools they need to conduct the most common workforce administrative tasks, no matter where they are.
Aspect Workforce Mobile provides immediate access for your agents and managers to your Aspect® Workforce Management™ system directly from their mobile devices. Contact centre personnel can access critical information, send real-time notifications and access timely schedule updates at any time, from any location, directly from their device.